Adrian Aguillon
San Antonio ,Texas
Summary
Assistant Manager with a proven track record at Zips Car Wash, excelling in customer service and team leadership. Enhanced client retention through effective complaint resolution and trained staff to uphold high service standards. Skilled in money handling and decision-making, driving sales growth while maintaining a clean and organized environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Zips Car Wash
12.2023 - Current
- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained new staff on company policies, equipment use, and customer service protocols.
- Monitored inventory levels and ordered supplies to maintain optimal stock availability.
- Assisted in scheduling employee shifts to optimize labor resources and productivity.
- Resolved customer complaints promptly, maintaining high levels of client retention and loyalty.
- Collaborated with management on promotional initiatives to drive sales growth and revenue generation.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Associate
Zips Car Wash
01.2023 - 12.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated cash register, processed transactions accurately, and managed financial exchanges.
- Maintained cleanliness of facilities and equipment to ensure a welcoming environment for customers.
- Collaborated with team members to streamline operations and enhance overall service delivery.
- Educated customers on services offered, promoting additional sales through effective communication.
- Handled customer complaints with professionalism, ensuring satisfaction and fostering loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Zips Car Wash
12.2023 - Current
Customer Service Associate
Zips Car Wash
01.2023 - 12.2023
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