Adrian Aguirre
Elmwood Park,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Motivated, enthusiastic, and recent college graduate seeking full-time opportunities in the finance industry with strong customer experience, problem solving and analytical skills seeking entry level opportunities where I can hone my skills in financial analysis and accounting. Enhance customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Trainer, Front of House
Chick-fil-A
01.2022 - Current
- Increase customer surveys by 25% by face-to-face interaction with customers
- Deliver excellent customer service, ensuring all restaurant staff achieve various training check points
- Manager all transactions through POS system in-store and train all incoming staff on appropriate process and procedure
- Educate all new hires in standard operating procedures to maintain high level customer satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Urban Outfitters
10.2019 - Current
- Welcome and interact with all customers to provide recommendations based on customer feedback
- Utilize product knowledge to continuously achieve daily sales targets within the store
- Maintain displays and floor sets to keep store aligned with corporate expectation each season
- Collaborate with sales staff and management to create and execute sales plans
- Increase reward program conversion by 20% in one year.
Shift Leader
Smashburger
08.2018 - 12.2022
- Managed day to day operations for various locations
- Oversaw multiple stores within assigned district overseeing on average 3 – 10 employees per location
- Responsible for all financial transactions, ensuring financial accuracy of all tills by close of business each day
- Onboard and train all new hires on standard processes and procedures, restaurant safety and best practice.
Education
Bachelor of Science - Business Administration, Concentration in Finance
Montclair State University
Montclair, NJ12.2023
Associates of Science - Accounting
Bergen Community College
Paramus, NJ05.2021
Skills
- Bilingual in English & Spanish
- Microsoft Office: Word, Outlook, Excel, and PowerPoint
- Customer Experience
- Training/Facilitation
- Complaint Resolution
- Training Development Aptitude
Timeline
Trainer, Front of House
Chick-fil-A
01.2022 - Current
Sales Associate
Urban Outfitters
10.2019 - Current
Shift Leader
Smashburger
08.2018 - 12.2022
Bachelor of Science - Business Administration, Concentration in Finance
Montclair State University
Associates of Science - Accounting
Bergen Community College