Adrian Boxton
Winchester,VA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the DMV rental market for multisite apartment communities and impressive financial management skills. Expert user of Yardi
Overview
13
13
years of professional experience
1
1
Certification
Work History
Multisite Leasing Professional
Redtail Residential
09.2023 - Current
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Performed background checks on over 100 apartment applicants.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Planned special events such as lotteries, dedications and project tours.
- Generated leads for sales and rental properties through cold calls and referrals.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Lead Trainer
Amazon
11.2021 - 12.2022
- Execute a consistent, best-in-class new hire experience in a rapid and complex changing work environment
- Facilitate a smooth transition from onboarding to in-path training while remaining engaged and acting as a resource for new hires
- Analyze and interpret metrics to identify areas for continuous improvement correct steps to resolve
- Drive effective teamwork, communication, and collaboration across disparate groups with competing priorities
- Ramps to meet customer demand.
- Trained and mentored 20 new personnel hired to fulfill various roles.
Multi-site Leasing Agent
Greenbrier Management
12.2022 - Current
- Rents apartment units to prospective residents
- Meets with prospective residents
- Develops and implement an effective marketing plan
- Shows apartments and the overall community to prospective residents
- Meets with prospects to obtain all needed information
- Contacts prospects regarding the approval/disapproval decision
- Prepares and maintains a file for each resident
- Contacts residents with expiring leases
- Takes resident calls for service
- Prepares reports or compiles other data as requested.
Rental Coordinator-Remote
JEJ Associates
04.2020 - 05.2021
- Answered the telephone
- Made appointments and tour prospects
- Reviewed applications
- Screened applicants
- Communicated with landlord
- Toured prospects
- Performed outreach.
Department Arms Specialist
U.S. Navy
01.2011 - 11.2019
- Executed 1,000+ navy evolutions, qualifying over 600 security personnel with zero mishaps
- Completed over 6,000 maintenance checks on 1,213 weapons
- Maintained 100% accountability and assured optimal readiness of the security department
- As an Explosive Driver ensured the safe handling and storage of over 70,000 rounds of ammunition
- Provided over 10,000 hours of round-the-clock weapons support to 26 departments.
Education
High school diploma or GED -
Westside High School
Macon, GA12.2010
Skills
- Lease Oversight
- Local Market Conditions
- Application Processing
- Telephone and Email Etiquette
- Effective negotiation
- Marketing strategies
- Marketing
- Decision-making abilities
- Lease administration
- Market research
- Conflict resolution
- Strong communication
- Team collaboration
- Fair housing regulations understanding
- Sales techniques
- Computer proficiency
- Goal-oriented mindset
- Lease Renewals
Certification
Secret Clearance
Personal Information
- Relocation: Anywhere
- Title: Leasing Agent/Customer Service Professional
Timeline
Multisite Leasing Professional
Redtail Residential
09.2023 - Current
Multi-site Leasing Agent
Greenbrier Management
12.2022 - Current
Lead Trainer
Amazon
11.2021 - 12.2022
Rental Coordinator-Remote
JEJ Associates
04.2020 - 05.2021
Department Arms Specialist
U.S. Navy
01.2011 - 11.2019
High school diploma or GED -
Westside High School