Adrian Cantu
San Antonio,TX
Summary
Expert and relatable in hospitality service, adept at quality control, and fostering guest engagement. I Demonstrate strong work ethic and active listening while doing my best to enhance team efficiency and customer satisfaction.
Looking for new beginnings and for a better tomorrow. I look forward to moving up the ranks into CDL driving with the company in the near future if hired .
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences not just for me but for everyone.
Overview
2
2
years of professional experience
Work History
Server
Darden Restaurant Group
San Antonio, TX
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Warehouse Order Selector
H-E-B
San Antonio, TX
07.2022 - 12.2022
- Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
- Wrapped pallets in shrink wrap prior to loading.
- Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
- Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Education
High School Diploma - Engineering
Highlands High School
San Antonio, TX06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Quality Control
- Performance Improvement
- Ability to work with a team
- Out going and open
- Active listening skills
- Active Listening and Communication
Timeline
Server
Darden Restaurant Group
01.2023 - Current
Warehouse Order Selector
H-E-B
07.2022 - 12.2022
High School Diploma - Engineering
Highlands High School