Adrian Castillo

This job helped me to learn to de-escalate customers when they have high emotions. It has also shown me how I need to take control of conversations to steer us to where we need to go.

• My main duty of my managerial position was negotiation
• Negotiation taught me the importance of listening to your counterpart and analyzing where their fears are and countering that
• Overall it showed me with enough questions you can find true intentions

This job allowed me to get experience in working with people, this job taught me how to identify potentially intoxicated as I would be held responsible if they did anything after I sold to them

As a cook/grill I had to lead my team to making tickets fast and correct. This job helped me to learn how to work under a lot of pressure during heavy rushes, and a hot kitchen while also maintaining the standards that the restaurant required.