Adrian Castro
Austin,TX
Summary
Dynamic and results-oriented professional with a strong background in technical support and mathematics education. Excelled at Eagle Eye Networks by leveraging Python/Bash scripting for efficient problem-solving and providing bilingual support. Proven ability in remote support, network troubleshooting, and fostering student success in mathematics through tailored lesson plans and analytical reasoning.
Overview
11
11
years of professional experience
Work History
Technical Support Agent, Level 1
Eagle Eye Networks
08.2022 - Current
- Troubleshooting cloud-based software applications as well as hardware issues associated with Bridge/CMVR equipment along with IP/Analog Cameras.
- Delivered solutions by identifying problems, researching answers, and guiding users through corrective steps.
- Employ Linux command line tools to aid in troubleshooting hardware issues, including network related ones. Created supplemental Bash/Python scripts to aid in this process.
- Used Zoho ticketing software for managing customer tickets.
- Bilingual support over telephone (English/Spanish)
Customer Service Associate
Walgreens
04.2021 - 07.2022
Private Mathematics Tutor
Self-Employed
01.2014 - 01.2020
- Established trust with clients, resulting in long-term relationships and numerous referrals from satisfied families.
- Increased students'' test scores by focusing on key concepts and providing targeted practice exercises.
- Boosted student confidence through individualized attention and tailored lesson plans.
- Provided constructive feedback to help students refine their problem-solving approaches and build strong foundational skills.
Mathematics Tutor
The University Of Texas At Austin
10.2015 - 05.2016
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Adapted lesson plans according to individual needs, ensuring all students received appropriate levels of challenge and support.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Employed creative problem-solving approaches during lessons that helped increase interest in mathematics among students.
- Subjects taught include College Algebra up to Linear Algebra/Differential Equations.
Education
No Degree - Mathematics
The University of Texas Rio Grande Valley
Edinburg, TXHigh School Diploma -
Lehman High School
Kyle, TX06-2015
Skills
- Remote support
- Ticket management
- Software installation
- Network Troubleshooting
- Spanish Written/Verbal
- Python/Bash Scripting
- Browser Developer Tools
- Mathematics/Analytical Reasoning
3rd Place, Nationals in Medical Terminology, HOSA (Health Occupation Students of America )
- Tested knowledge and skills regarding prefixes, suffixes, word roots, as well as anatomy, physiology, pathophysiology and occupations related to the health field.
- Qualified via regional and state competitions.
Languages
Spanish
Native or Bilingual
Timeline
Technical Support Agent, Level 1
Eagle Eye Networks
08.2022 - Current
Customer Service Associate
Walgreens
04.2021 - 07.2022
Mathematics Tutor
The University Of Texas At Austin
10.2015 - 05.2016
Private Mathematics Tutor
Self-Employed
01.2014 - 01.2020
No Degree - Mathematics
The University of Texas Rio Grande Valley
High School Diploma -
Lehman High School
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