To pursue a challenging position in railroad safety, protection and quality assurance while demonstrating knowledge and experience with Federal Railroad Administration Safety Law and Health Regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Station Operations
Brightline
06.2024 - Current
Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate.
Cordially share information about our Company services and destinations.
Visually check the quality of products to ensure they meet or exceed expectations.
Baggage Handling - Responsible for the safe handling of guest baggage and personal items through the station. This includes ensuring Company procedures are properly followed, while identifying opportunities for improvement.
Computer Literacy - Navigate across various computer applications to help our guests
Guest Empathy - Create a welcoming environment for our guests, anticipating and helping them navigate the various needs they may have before boarding or after arriving.
Responsibilities include safely operate streetcar in compliance with HART Rail Division rules and CSX Operating Rules.
Train Attendant
Amtrak
02.2023 - 05.2023
Responsibilities included taking care of passengers needs and requests. Making them feel welcome and providing hospitality.
Conductor
CSX
01.2022 - 10.2022
Secures train movement orders and ensures clear understanding by EIC.
Prepared forms, required reports, switch lists and train orders daily.
Ensures pre-determined service requests are understood and carried out and can utilize technology to keep track of requests and action them.
Performed daily inspections on switches.
Maintained strict schedules for passengers and cargo.
Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.
Operates switches within yards and possibly on main tracks.
Prepare reports regarding any problems encountered, such as accidents, signaling problems, unscheduled stops, mechanical failures, delays, or any issues affecting guests.
Perform assigned end-of-duty reports as required.
Ambassador
SunRail
05.2021 - 07.2021
Responsibilities include the safety of passengers on the train platform, communication with passengers and other crew members, and assistance with passengers getting on and off the trains.
Conductor
New Jersey Transit Corp
07.2018 - 11.2020
Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
Contributed to on-time performance by swiftly addressing any operational issues or delays.
Performed air brake and electrical connection coupling.
Cut, switched and supervised loading and unloading of railcars.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
Inspected train in motion and stationary to determine proper functionality.
Maintained cleanliness of train cars, upholding company reputation for providing comfortable travel environments.
Coordinated with dispatchers to provide accurate updates on train status, aiding in efficient scheduling and allocation of resources.
Monitored boarding and disembarking processes, ensuring the safe movement of passengers on platforms and within train cars.