Adrian Espinoza
Sun Valley,CA
Summary
A hard working leader with extensive experience at Panda Express Restaurant Group, excelling in operations management and team building. Enhanced customer satisfaction and staff competencies through effective training and mentoring. Demonstrates exceptional problem-solving and organizational skills, driving operational excellence and fostering a safe and empowering work environment.
Overview
12
12
years of professional experience
Work History
Training Leader
Panda Express Resturant Group
08.2023 - Current
- Monitored and evaluated training performance to determine quality and competencies of mangers in training
- Enhanced customer satisfaction through consistent delivery of exceptional guest experiences.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
General Manager
Panda Express Restaurant Group
12.2019 - 06.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Assistant Manager
Panda Resturant Group
01.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Panda Express Resturant Group
01.2015 - 01.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensured compliance with health department regulations by adhering to strict cleanliness and safety protocols.
Counter Help
Panda Resturant Group
08.2012 - 01.2015
- Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
- Contributed to positive workplace culture through excellent communication skills and proactive problem-solving abilities.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CA06.2019
Skills
- Operations Management
- Problem-solving abilities
- Organizational Skills
- Interpersonal Skills
- Building Effective Teams
- Training and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Training Leader
Panda Express Resturant Group
08.2023 - Current
General Manager
Panda Express Restaurant Group
12.2019 - 06.2023
Assistant Manager
Panda Resturant Group
01.2018 - 12.2019
Shift Leader
Panda Express Resturant Group
01.2015 - 01.2018
Counter Help
Panda Resturant Group
08.2012 - 01.2015
High School Diploma -
John H. Francis Polytechnic