Adrian Gomez
Fresno,CA
Summary
Motivated and dependable worker seeking a position in a stable industry and make a positive impact. Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success driven teams contributing to company growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Kadiant
Fresno, USA
09.2025 - Current
- Deliver1:1 ABA therapy to children with autism, supporting behavior and skill development.
- Follow treatment plans created by BCBAs and tracked client progress through data collection.
- Promote positive behaviors using reinforcement techniques and consistent routines.
- Collaborate with families and clinical teams to ensure effective, individualized care.
Independent Contractor Work
Self-employed
Fresno, California
01.2025 - Current
- Developed marketing materials to promote services and attract new clients.
- Provided child care services to families in need.
- Executed yard work tasks to maintain residential properties.
- Performed residential cleaning to ensure client satisfaction.
- Delivered services efficiently to meet client demands.
- Conducted minor home repairs to enhance property upkeep.
Retail Sales Associate/Cashier
Embarc
Madera, USA
07.2024 - 01.2025
- Delivered expert product recommendations driving sales and brand loyalty
- Assisted with inventory management and stock reconciliation
- Maintained a flawless cash drawer and top selling performance
Security Officer
Securitas
Burbank, USA
05.2023 - 07.2024
- Preparing and filing of incident reports related to all aspects of security and site maintenance to ensure accountability to client.
- Responded swiftly to alarms and emergencies, following established protocols.
- Enforced company policies to maintain a safe environment for all individuals.
- Operated surveillance equipment to monitor activities across assigned areas.
Retail Sales Associate
Budega, & iLyfted
North Hollywood, USA
05.2022 - 01.2024
- Welcomed customers and assisted in identifying products that met individual needs.
- Maintained cleanliness of sales floor, including bud tables, cashier counters, and displays.
- Organized refrigerator to ensure all products were front-facing for optimal presentation.
- Educated customers on cannabinoids and terpene differences, highlighting medical benefits.
- Trained new budtenders to enhance their cannabis knowledge and versatility.
- Managed social media marketing efforts to promote brand and showcase store.
- Checked in customers as host/receptionist to provide excellent service when needed.
- Assisted as cashier and expediter to ensure efficient operations.
Education
Psychology -
San Diego City College
San Diego, CA05.2017
High School Diploma -
Madera South High School
Madera, CA06-2013
Skills
- Merchandising and digital marketing
- Microsoft Excel
- First aid and CPR
- Event management
- Training and development
- Inventory control
- Store operations
- Customer service
- Counterfeit detection
- Sports coaching
- POS systems
- Modeling techniques
- CRM software proficiency
- Forklift operation
Certification
• CIF Certification, 08/01/13 to Present, Certified coach through the CIF Coaching Education Program.
• Driver's License
• Guard Card, 06/01/23 to 06/30/27
• CPR/AED/First Aid certified for adults and infants. 02/01/25 to 02/28/27
• Non-CDL Class C
• Caregiver Certification
• AED Certification
• Driver's License
• Guard Card, 06/01/23 to 06/30/27
• CPR/AED/First Aid certified for adults and infants. 02/01/25 to 02/28/27
• Non-CDL Class C
• Caregiver Certification
• AED Certification
Awards
- 1st Place in avg basket size and sales q4 12/15/24
- 2nd Place Conversion Percentage AHA Campaign, 07/01/17, Gained second place in conversion percentage during the athletes helping athletes event.
- 3rd Place Amount Raised AHA Campaign, 07/01/17, Gained third place in Dollar Amount Raised during the athletes helping athletes event.
Languages
English, Fluent
Spanish, able to read/ write
Timeline
Behavioral Health Technician
Kadiant
09.2025 - Current
Independent Contractor Work
Self-employed
01.2025 - Current
Retail Sales Associate/Cashier
Embarc
07.2024 - 01.2025
Security Officer
Securitas
05.2023 - 07.2024
Retail Sales Associate
Budega, & iLyfted
05.2022 - 01.2024
Psychology -
San Diego City College
High School Diploma -
Madera South High School