Adrian Guillen
Valley Center,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Players' Club Interim Manager
Casino Pauma
Pauma Valley, CA
02.2025 - Current
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Mentored junior staff, fostering a collaborative environment and facilitating professional growth opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Led team training sessions, enhancing employee performance and customer service standards.
- Implemented process improvements that streamlined workflow and increased operational efficiency.
- Developed strategic marketing initiatives to boost player engagement and retention rates.
- Coordinated special events, driving attendance and maximizing revenue opportunities through targeted promotions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Delivered exceptional holiday events for VIP clients, enhancing brand reputation. Achieved successful execution of New Year's Eve celebrations, creating unforgettable experiences for attendees. Produced high-quality holiday events that fostered client engagement and satisfaction.
- Managed gifting distribution processes to enhance customer satisfaction and brand loyalty.
- Developed and managed drawing processes to support project objectives and stakeholder communication.
Guest services Supervisor
Casino Pauma, Pauma valley
10.2022 - 02.2025
- While working at the Players Club there was a series of events that called for me to act fast and roll with the punches. Working under my manager I was able to learn and help with more back office tasks; however when my manager moved away. I quickly learned that I would need to learn on the spot. For a total of 4 months and some change, I've had to learn so much on the fly about managing the players club as well as adding so many helpful skills under my belt. While only having limited access and non management credentials. Everyday seemed to show a new challenge while also being rewarding, when things an smoothly.
Guest services d/r lead
Casino Pauma, Pauma valley
08.2022 - 10.2022
- Coming back to Pauma I was offered a d/r lead position. It has been a very challenging and rewarding job, I've been learning how to do more with office end work, such as emails and a bit of excel spreadsheet. My ability to take on challenges head on has only been polished in this new position. Being able to actually provide help with issues my previous position won't allow me to assist in has been an amazing opportunity. This position has hardened me the right amount to help stand my ground and handle any challenging situation or in some cases very challenging people. This year allows. overall i've become very confident in the responsibility and jobs i am responsible for.
Guest services rep
Casino Pauma, Pauma valley
08.2018 - 01.2021
- During my time at the player's club, I have learned the challenge of customer service; how in those few years I grew very passionate in work on polishing my skills on guest service and promotion, constantly learning and making an effort in bettering my skills and traits. In those 3 years I learned what I was capable of doing and that there is always room to continue and further my guest service skills to the best of my ability. I enjoyed helping managers where I was able to and helping my fellow colleagues with any questions they might have had as well as asking my own questions for further clarification.
Education
High school -
Valley center high school
Valley center01.2018
High school diploma - undefined
Oak Glen high school
Valley center01.2018
Skills
- Hosting events
- Assisting in events planning
- 4 years of management/leadership experience
- 4 years of front line Guest service
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Relationship building
- Cross-functional teamwork
- Project planning
- Shift scheduling
- Schedule preparation
- Emergency response
- Clear communication
- Coaching and mentoring
- Data analysis
- Adaptability and flexibility
- Trend analysis
- Teamwork and collaboration
- Computer skills
LANGUAGES
English.
Spanish.
Timeline
Players' Club Interim Manager
Casino Pauma
02.2025 - Current
Guest services Supervisor
Casino Pauma, Pauma valley
10.2022 - 02.2025
Guest services d/r lead
Casino Pauma, Pauma valley
08.2022 - 10.2022
Guest services rep
Casino Pauma, Pauma valley
08.2018 - 01.2021
High school diploma - undefined
Oak Glen high school
High school -
Valley center high school