Adrian Guzman
Edinburg,TX
Summary
Graduated from High School in June of 1973 and joined the United States Air Force in December 1973 as a Security Police Specialist and was Honorably discharged in December 1977. I worked in the Automotive Aftermarket for various local Auto Parts Stores and then as a District Sales Manager for an Automotive Aftermarket Manufacturer for 12 years until the Division closed down in the late 90's. I started a new career in 1998 with Southwestern Bell Telephone Co which later changed its name to ATT and retired in 2018. I am very well trained in Drivers Safety and overall working in a safe environment. My best qualification is being a very dependable emloyee.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Technician
ATT
Mcallen, TX
01.1998 - 02.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
Education
High School Diploma -
Pharr-San Juan-Alamo High School
San JuanTX06.1973
Skills
- Splice Cable
- Methodology Improvements
- Customer Feedback
- Needs Assessment
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- [Area of certification], [Company Name] - [Timeframe] Received Certificates for Pole Climbing, Cable Splicing and Fiber Optic Splicing.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Technician
ATT
01.1998 - 02.2018
High School Diploma -
Pharr-San Juan-Alamo High School
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