Adrian Harris
Sanford
Summary
Motivated Software Engineer with expertise in Java and RESTful API design. Proven ability to collaborate across teams to resolve critical issues efficiently. Strong enthusiasm for adopting and implementing new technologies to enhance project outcomes.
Overview
5
5
years of professional experience
Work History
Programmer Analyst II (Software Support Engineer)
Darden Restaurants
Orlando
07.2024 - Current
- Provide technical guidance and support to a 13-member offshore software support team maintaining high-traffic websites (Olive Garden, LongHorn Steakhouse, Cheddar’s Scratch Kitchen), achieving 99.9% uptime.
- Diagnose and resolve critical production issues, collaborating with engineering, QA, and product stakeholders to minimize downtime and improve user flows.
- Leverage Quantum Metric analytics to identify performance bottlenecks, recommend optimizations, and measure impact on user engagement.
- Prioritize and delegate incidents, ensuring SLA compliance
Junior Software Engineer
Accesso
Orlando
08.2022 - 07.2024
- Developed backend microservices in Java with Spring, and Kotlin for a multi-tenant mobile app platform, supporting millions of users.
- Tuned AWS-hosted Kubernetes clusters and scaling configurations to handle peak loads, and maintain service reliability.
- Worked with PostgreSQL, Couchbase, and AWS Athena to design and optimize SQL/NoSQL queries
- Automated routine data migrations with Python scripts, saving approximately 2 hours per week of manual effort.
- Designed and refined RESTful APIs.
- Provided 24/7 on-call support for POS and e-commerce systems, troubleshooting critical service incidents.
Client Support Engineer
Orlando
03.2021 - 08.2022
- Managed customer-reported issues and coordinated with development teams to deliver timely fixes for software releases.
- Simplified technical problem descriptions for non-technical stakeholders
Innovative Learning Coach
UCP of Central Florida
Orlando
12.2020 - 03.2021
- Trained staff on educational technology platforms and supported data-driven instructional interventions.
API Integration & Maintenance Coordinator
Entertainment Benefits Group
Orlando
12.2019 - 10.2020
- Collaborated with product development to update production web content and maintain RESTful API integrations.
- Documented system changes and executed maintenance tasks to ensure API reliability.
Education
Bachelor of Science - Computer Technology & Software Development
Valencia College
Orlando, FL08.2021
Associate of Arts - General Education
Valencia College
Orlando, FL08.2018
Skills
- Java
- Python
- Kotlin
- Spring Boot
- RESTful API design
- PostgreSQL
- Couchbase
- AWS
- Kubernetes
- Docker
- Jenkins
- Docker Compose
- Quantum Metric
- Agile/Scrum
- Cross-team collaboration
- On-call rotations
Timeline
Programmer Analyst II (Software Support Engineer)
Darden Restaurants
07.2024 - Current
Junior Software Engineer
Accesso
08.2022 - 07.2024
Client Support Engineer
03.2021 - 08.2022
Innovative Learning Coach
UCP of Central Florida
12.2020 - 03.2021
API Integration & Maintenance Coordinator
Entertainment Benefits Group
12.2019 - 10.2020
Bachelor of Science - Computer Technology & Software Development
Valencia College
Associate of Arts - General Education
Valencia College
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