Adrian Hernandez
Chicago,IL
Summary
Im a very hardworking individual that will thrive in any setting, I work great within a group and even better individually. Im a quick learner that loves to learn new things including job tasks that may require heavy lifting. Working outside is a passion of mine regardless of the weather, the more activities that require me to use my hands the better! I have amazing communication skills and the ability to think on the spot.
Overview
7
7
years of professional experience
Work History
Lead Concierge
Lincoln Property Company
02.2024 - Current
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
Concierge
Lincoln Property Company
01.2023 - 02.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
Package Room Lead
Lincoln Property Company
10.2021 - 01.2023
- Promoted a positive work atmosphere by fostering open communication channels between team members at all times.
- processed and forwarded residents delivery's to their respective places.
- Carried parcels over 70+Lbs
- Delivered mail between two different locations on constant deadlines.
- Minimized errors through regular maintenance checks on all required tools used within operations.
Construction Assistant
Family Owned Buisness
04.2018 - 07.2020
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Distributed supplies to skilled workers to maintain job site productivity.
- Monitored inventory levels of critical supplies, ensuring timely reordering to avoid work stoppages.
- Removed debris and waste from job sites.
- Performed demolition work on existing structures.
Church Volunteer
New Life Covenant Church
07.2017 - 12.2017
- Cleaned church's interior before service started.
- Installed/placed new decorations for the holidays.
- Served as a representative of the church at community events, promoting its mission and values to potential new members.
Education
High School Diploma -
Pritzker College Prep
4131 W Cortland St, Chicago, IL 6063906.2020
Skills
- Exceptional communication
- Property Management
- Hospitality
- Excellent Multitasking
- Package Shipping
Soap making
I started it as a hobby 2 years ago and just recently have been able to market it as a purchasable product.
Timeline
Lead Concierge
Lincoln Property Company
02.2024 - Current
Concierge
Lincoln Property Company
01.2023 - 02.2024
Package Room Lead
Lincoln Property Company
10.2021 - 01.2023
Construction Assistant
Family Owned Buisness
04.2018 - 07.2020
Church Volunteer
New Life Covenant Church
07.2017 - 12.2017
High School Diploma -
Pritzker College Prep