Sevastian Diaz
Miami,FL
Summary
Agile and adaptable Bilingual staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Style & Fashion knowledgeable. Forward-thinking and industrious with diplomatic communication style always focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Bankunited
01.2024 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
KEY HOLDER
Jo Malone London
12.2022 - Current
- Provided daily feedback to team members to improve individual and store performance
- Balanced cash registers to prepare for nightly deposits
- Opened and closed store by following proper procedures documented in opening and closing checklist
- Offered exceptional customer service to differentiate and promote company brand
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
REMOTE CUSTOMER SERVICE REPRESENTATIVE 2
Bank United
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
SALES SUPERVISOR
Dr Martens
02.2020 - 09.2021
- Responsible for opening and closing of store
- Took care of inventory, pricing, merchandising, and displays
- Informed customers about current promotions and sales, encouraging them to take advantage & have them visit again helping me build a bigger clientele book
- Trained team members in successful strategies to meet operational and sales targets
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
KEY HOLDER/SALES ASSOCIATE
Maje | Sandro Mens
12.2018 - 02.2020
- Responsible for opening and closing of store
- Took care of inventory, pricing, merchandising, and displays
- Contacted existing and new customers Holding a very big clientele Book
- Informed customers about current promotions and sales, encouraging them to take advantage & have them visit again helping me build a bigger clientele book.
Education
Associate of Arts - Media Communication
Miami Dade College
Miami, FLCertificate Program - Fashion Design / Fashion Essentials
Parsons The New School For Design
New York, NY12.2022
High School Diploma -
Hialeah Gardens High School
Miami 06.2013
Skills
- Detail Oriented
- Customer service
- Computer literacy
- Communication skills
- Adobe cs4 certified
- Styling
- Leadership
State
FL
Zip
33130
City
MIAMI
Timeline
Fraud Analyst
Bankunited
01.2024 - Current
KEY HOLDER
Jo Malone London
12.2022 - Current
REMOTE CUSTOMER SERVICE REPRESENTATIVE 2
Bank United
09.2021 - Current
SALES SUPERVISOR
Dr Martens
02.2020 - 09.2021
KEY HOLDER/SALES ASSOCIATE
Maje | Sandro Mens
12.2018 - 02.2020
Associate of Arts - Media Communication
Miami Dade College
Certificate Program - Fashion Design / Fashion Essentials
Parsons The New School For Design
High School Diploma -
Hialeah Gardens High School
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