Adrian McQueen
Newark,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Call Center
Newark, New Jersey
05.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Paraprofessional
Essex Regional Educational Services Commission
Irvington, New Jersey
01.2020 - 03.2021
- Provided guidance to students in the classroom setting.
- Supervised small groups of students during instruction time.
- Helped implement behavior management strategies for individual students.
- Ensured that all safety regulations were followed in the classroom environment.
Paraprofessional
Newark Public Schools
Newark, New Jersey
06.2012 - 01.2020
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted children at stations during small-group learning periods.
- Graded assignments and tests and documented results into filing systems.
Education
Bachelor of Science - Criminal Justice
Rutgers University
Newark, NJ05-2019
Skills
- Typing proficiency
- De-Escalation Techniques
- Critical Thinking
- Proofreading
Certification
- CPR certified
Timeline
Customer Service Representative
Conduent Call Center
05.2021 - Current
Paraprofessional
Essex Regional Educational Services Commission
01.2020 - 03.2021
Paraprofessional
Newark Public Schools
06.2012 - 01.2020
Bachelor of Science - Criminal Justice
Rutgers University