Adrian Mercado
Lehigh Acres
Summary
Experienced Customer Service Representative with a strong focus on effective communication, active listening, and analytical problem-solving. Dedicated to enhancing customer experiences by consistently employing service-oriented behaviors and understanding customer desires. Skilled in providing customized solutions to build loyalty and exceed expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Belk
09.2024 - 09.2025
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Representative
Aeropostale
09.2023 - 02.2024
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
School District of Lee County
Fort Myers, FL09.2024
Skills
- Communication skills
- Customer service
- Problem-solving
- Task prioritization
- Complaint handling
- Adaptive team player
- Service upselling
- Multi-task management
- Stress management
- Problem resolution
- Creative problem solving
Timeline
Customer Service Representative
Belk
09.2024 - 09.2025
Sales Representative
Aeropostale
09.2023 - 02.2024
School District of Lee County
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