Microsoft 365
Adrian Mitchell
Saint Elmo,IL
Summary
.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Independent Contractor
Independent Contractor
05.2015 - Current
- Helped users remotely by telephone, email and chat
- Completed computer-assisted work using basic programming abilities
- Answered questions and provided education on complex issues, self-resolution techniques, and value-added services
- Answered inbound calls and greeted customers with energy and enthusiasm
- Answered incoming calls, chat messages, and email communications to handle concerns
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
Everise
09.2024 - 02.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Internet Analyst
Raterlabs
10.2021 - 02.2024
- Learned and understood a website queries
- Read and reviewed webpages, making sure they fit the needs of the user
- Checked webpages for expertise, authoritativeness and trustworthiness
- Compared voice assistant audio clips
Caregiver
Help at Home
05.2022 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Teleperformance
10.2022 - 02.2023
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Answered general questions
- Responded to high call volumes
- Resolved customer information and complaints
- Responded to claim inquiries
- Recorded every interaction
- Healthcare experience
- Experience in running multiple applications and toggling through many webpages
Cashier
Dollar Tree
05.2012 - 09.2013
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Engaged with customers while completing cash register transactions
- Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
- Kept customers happy by quickly processing payments and bagging purchases
Cashier/Customer Service
Walmart
03.2008 - 11.2010
- Anticipated needs and resolved problems to keep customers happy
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Documented, researched, and resolved customer service issues
- Balanced cash drawer at beginning and end of each shift
- Worked with customer service leaders and managers to meet customer needs
Cashier
Sonic Drive-In
05.2006 - 09.2009
- Achieved work objectives by prioritizing jobs, organizing schedules and coordinating assignments
- Enhanced customer satisfaction with fast, knowledgeable service
- Approached and solved work problems with initiative and sound judgment
- Assisted customers with sales and service needs
Education
Associate of Applied Science - Office Professionals
Lake Land College
Mattoon, IL01-2026
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Basic housekeeping
- Emotional support
- Strong ethics
Certification
Driver's License, 03/01/24, 06/30/28
Assessments
- Administrative assistant/receptionist, Proficient, 09/01/22
- Attention to detail, Proficient, 08/01/23
- Customer focus & orientation, Proficient, 10/01/21
- Analyzing data, Proficient, 09/01/22
- Written communication, Proficient, 04/01/24
- Typing, Proficient, 10/01/22
- Call center customer service, Proficient, 09/01/22
- Customer service, Proficient, 10/01/21
- Sales skills, Proficient, 09/01/22
- Basic computer skills, Proficient, 09/01/22
Personal Information
Authorized To Work: US
Work Preference
Work Type
Part TimeContract WorkGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All of our miseries are nothing but attachment.
Osho
Software
Languages
English
Native or Bilingual
Interests
Pushing Myself to Learn New Things
Meditation
Timeline
Customer Service Representative
Everise
09.2024 - 02.2025
Customer Service Representative
Teleperformance
10.2022 - 02.2023
Caregiver
Help at Home
05.2022 - 05.2023
Internet Analyst
Raterlabs
10.2021 - 02.2024
Independent Contractor
Independent Contractor
05.2015 - Current
Cashier
Dollar Tree
05.2012 - 09.2013
Cashier/Customer Service
Walmart
03.2008 - 11.2010
Cashier
Sonic Drive-In
05.2006 - 09.2009
Associate of Applied Science - Office Professionals
Lake Land College
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