Adrian Moore
Brooklyn,NY
Summary
Experienced Case Manager accustomed to addressing diverse client needs while managing dynamic conditions. Collaborative professional possessing excellent communication abilities, using sound judgment combined with strong problem-solving abilities. Detail-oriented and able to learn new concepts quickly; adept at handling high caseloads without sacrificing quality of service.
Overview
30
30
years of professional experience
Work History
Case Manager
Community Housing Innovations Inc.
New York, NY
07.2023 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained up-to-date case records with case activity status.
Operations Manager
Verizon
Montego Bay, Jamaica
11.2022 - 06.2023
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with board of directors to determine goals accomplished and areas of opportunity to improve business performance.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Program Manager
City University of New York (CUNY)
New York, NY
03.2014 - 03.2020
- Supervised High school program & maintained records for the DYCD
- Provided guidance and support to a staff of five + members in order to achieve targets within defined deadlines.
- Identified areas of improvement in existing processes, procedures and Oversaw program compliance with requirements, schedule and budget.
STUDENT AIDE
Brooklyn College (CUNY)
08.2010 - 12.2013
- Prepared conference rooms for internal and external client meetings
- Helped facilitate new international student orientations and forums
- Assisted with the organization of campus events
AUDITOR
Suites at Old Town Hotel - Kissimmee, FL
Kissimmee, FL
09.2008 - 08.2010
- Managed overnight operations of hotel
- Audited all daily transactions for accuracy and prepared reports
- Checked in / checked out guests as necessary
SECURITY MANAGER
Holiday Inn Resort - Jamaica
Jamaica
08.2005 - 11.2007
- Recruited and ensured the training of security personnel
- Developed and implemented security policy and procedures
- Handled guest complaints and security issues as necessary
MANAGER: AMERICAN AIRLINES
Montego Bay Airport - Jamaica
Montego Bay, Jamaica
09.1993 - 09.2004
- Managed daily operations of security department
- Facilitated staff recruitment, training and records maintenance
- Conducted audits and liaised with local & foreign agencies
Education
BACHELOR OF ARTS - Psychology
City University of New York
05.2014
Skills
- Client Advocacy
- Case Management
- Records Management
- Relationship Building
Accomplishments
- Graduated Cum Laude May 2014: City University of NY
- President's List Fall 2008: Valencia College
- Dean's List Fall 2008: Valencia College
Proficiency
- Windows and Macintosh computers
- Microsoft Office productivity suite
- Presentation software
- Web and research skills
- Mobile computing and social trends
References
- Dr. Gregory K. Johnson, Professor of Digital Media, Polk State College, Lakeland, Florida, gjohnson@polk.edu, 321-442-1147
- Mr. Nixon Mercidieu, Director, Brooklyn College Community Partnership, Brooklyn, NY, 718-954-5503
- Bishop Donald Mcfarlane, New Foundation Ministries & Ministry of Justice, Kingston 19, JA 876-846-4726
References
References available upon request.
Timeline
Case Manager
Community Housing Innovations Inc.
07.2023 - Current
Operations Manager
Verizon
11.2022 - 06.2023
Program Manager
City University of New York (CUNY)
03.2014 - 03.2020
STUDENT AIDE
Brooklyn College (CUNY)
08.2010 - 12.2013
AUDITOR
Suites at Old Town Hotel - Kissimmee, FL
09.2008 - 08.2010
SECURITY MANAGER
Holiday Inn Resort - Jamaica
08.2005 - 11.2007
MANAGER: AMERICAN AIRLINES
Montego Bay Airport - Jamaica
09.1993 - 09.2004
BACHELOR OF ARTS - Psychology
City University of New York