ADRIAN MORENO
Oklahoma City,OK
Summary
Results-driven Sales Consultant with proven success across automotive and telecommunications sales environments. Combines a consultative, relationship-first approach with strong product knowledge, negotiation skill, and CRM proficiency to guide customers confidently from first contact through purchase and delivery. Consistently exceeds monthly sales goals through disciplined pipeline management, referral generation, and a tenacious, customer-focused closing style.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Confidence Ford of Norman
Norman, OK
04.2026 - Current
- Guide customers through the full new and pre-owned vehicle sales cycle, from initial greeting and needs assessment through test drives, trade-in evaluation, financing options, and final delivery. Build rapport quickly to understand customer lifestyle needs and match them with the right vehicle, trim, and financing package. Conduct in-depth product walkarounds and feature demonstrations to highlight value and differentiate inventory from competitor dealerships. Proactively prospect and follow up with internet leads, phone inquiries, and walk-in traffic to keep a full and active pipeline. Partner with the finance office (F&I) to structure deals, present financing and warranty options, and ensure a smooth, transparent closing process. Negotiate pricing and trade-in values professionally to reach win-win outcomes that protect dealership margin and customer satisfaction. Maintain accurate records of customer interactions, vehicle inventory, and deal status in dealership CRM software. Conduct post-sale follow-up and delivery check-ins to strengthen loyalty, generate referrals, and support repeat business. Stay current on new vehicle models, incentives, manufacturer promotions, and competitor offerings. Consistently meet or exceed monthly unit and gross profit targets while maintaining strong CSI (Customer Satisfaction Index) scores. Collaborate with sales management and fellow consultants on floor coverage, inventory turn strategy, and team sales goals.
Customer Service Representative
FirstNet with AT&T
Tulsa, US, United States
09.2025 - 12.2025
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner. Developed and maintained strong relationships with customers to enhance satisfaction and loyalty. Handled high volumes of customer interactions via phone, email, and chat, ensuring adherence to quality standards. Collaborated with cross-functional teams to streamline processes and improve service delivery. Utilized CRM software to track customer interactions and feedback, contributing to data-driven improvements. Managed escalated customer complaints effectively, turning challenging situations into positive outcomes. Conducted follow-up calls to ensure customer issues were resolved to their satisfaction. Collaborated with IT to troubleshoot technical issues faced by customers during service use. Participated in team meetings to share best practices and contribute to a positive team environment.
Sales Representative
Cox Communications
Tulsa, OK
05.2023 - 04.2025
- Pipeline Tracking and Sales Support, Client Onboarding & Support Documentation, Follow-Up and Retention Tracking, Customer Account Management, Data Entry, Deal Negotiations, Sales Presentation, Customer Understanding, Sales Process, Needs Analysis, Customer Care, Relationship Building, Business Development, Client Rapport-Building, Suggestive Selling, Calming Strategies, Reference Selling, Product Description, Persuasive Selling, Time Management. Proficient in using CRM platforms (e.g., ICE (Integrated Customer Experience), Microsoft Excel, Microsoft Word, Microsoft Teams) to manage and support a high volume of customer interactions. Successfully handled communications and data for hundreds of customers, ensuring accuracy and continuity of service. Performed effectively in a self-directed work environment, managing day-to-day operations and decisions. Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base. Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs. Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. Set and achieved company defined sales goals.
Server/Bartender
S&B Burger Joint
Oklahoma City, Oklahoma
10.2022 - 05.2023
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests. Greeted and accommodated guests, building positive experience from first interaction. Recorded transactions in point of sales system to deliver prompt service. Exercised focus and concentration to keep track of tables and remember orders. Attended company and restaurant trainings and meetings to improve serving skills. Encouraged guests to buy additional items such as appetizers, drinks, and desserts. Assisted with training of new staff members. Prioritized multiple tasks in a dynamic environment and stayed calm and composed. Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Construction Worker
San Diego, California
03.2022 - 08.2022
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor. Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing. Assisted heavy equipment operators in securing special attachments to equipment. Completed demolition, excavation, and site preparation. Maintained site cleanliness by organizing equipment and disposing of hazardous or excessive materials. Read site plans, instructions, and specifications to determine work activities. Thoroughly complied with safety protocols and procedures related to construction work. Worked collaboratively with teams of other construction workers. Operated jackhammers and drills to break up concrete and pavement.
Warehouse Associate
Manscaped
San Diego, California
10.2021 - 03.2022
- Sorted and organized merchandise in preparation for shipment. Interacted effectively with staff through ongoing communication and exchange of information. Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping. Operated manual pallet jack to move products throughout warehouse. Determined proper storage methods based on turnover, environmental factors, and physical capabilities of facilities. Received and counted stock items and recorded data manually and on computer. Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
Sales Representative
Kearny Mesa Toyota
San Diego, CA
04.2019 - 02.2020
- Greeted customers entering the dealership. Explained products, services, and prices, and answered questions from customers. Adjusted sales pitch to better target the needs and interests of specific individuals. Answered questions about product features and benefits. Answered telephone calls from potential customers who had been solicited through advertisements. Maintained records of contacts, accounts, and orders. Delivered prepared sales talks describing products and services to persuade potential customers to purchase. Assisted customers by providing information and resolving their complaints regarding sales and service.
Dishwasher/Food Prep
Desert Valley High School
Brawley, California
12.2016 - 02.2017
- Handled dishwashing tasks to provide the kitchen with a steady supply of clean pots, pans, and cooking utensils. Troubleshot problems with dishwashers and fixed basic malfunctions. Cleaned and sanitized dishware, flatware, and glassware to meet company standards. Kept work area and equipment clean throughout shift. Completed weekly kitchen cleaning and maintenance. Assisted with food prep and banquet setup.
Laborer Worker
Freelance Construction
San Diego, California
02.2012 - 12.2016
- Loaded and unloaded construction materials, organizing supplies for efficient site access.
- Operated hand and power tools to support framing, demolition, and cleanup tasks.
- Assisted crews with site preparation, including debris removal and work area leveling.
- Followed safety procedures, PPE requirements, and hazard controls across active job sites.
- Moved materials, equipment, and tools to maintain steady workflow for trade teams.
- Inspected tools and work areas, reporting damage, hazards, and material shortages promptly.
- Supported concrete, drywall, and carpentry tasks by handling prep and cleanup duties.
- Maintained clean, orderly job sites while coordinating daily labor priorities with crew leads.
- Improved worksite efficiency by consistently maintaining a clean and organized work area.
- Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Organized materials, tools, and equipment to supply team members.
- Prepared job sites by removing debris and setting up materials and tools.
Education
High School Diploma -
Desert Valley High School
Brawley, USA07-2015
Skills
- Automotive Sales Process (needs assessment, test drives, trade-ins, F&I, closing)
- Customer Relationship Management & Retention
- Consultative & Persuasive Selling
- Sales Strategy & Pipeline Management
- Cold Calling & Lead Prospecting
- Negotiation & Deal Structuring
- CRM Platforms (Dealer CRM, ICE, MS Office)
- Product Knowledge & Presentation
- Time Management & Task Prioritization
- Business Development & Loyalty Building
- Team Collaboration & Problem Solving
- Objection handling
- Persuasive communication
- Closing techniques
- Consultative sales
- Sales strategies
- Lead generation
Personal Information
Title: SALES CONSULTANT
Timeline
Sales Consultant
Confidence Ford of Norman
04.2026 - Current
Customer Service Representative
FirstNet with AT&T
09.2025 - 12.2025
Sales Representative
Cox Communications
05.2023 - 04.2025
Server/Bartender
S&B Burger Joint
10.2022 - 05.2023
Construction Worker
03.2022 - 08.2022
Warehouse Associate
Manscaped
10.2021 - 03.2022
Sales Representative
Kearny Mesa Toyota
04.2019 - 02.2020
Dishwasher/Food Prep
Desert Valley High School
12.2016 - 02.2017
Laborer Worker
Freelance Construction
02.2012 - 12.2016
High School Diploma -
Desert Valley High School