Adrian Ozuna
Richmond Hill,NY
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Paul. S
Brooklyn, New York
11.2024 - 12.2025
- Greeted guests warmly and assisted with check-in procedures.
- Handled guest complaints promptly and ensured satisfaction throughout their stay.
- Managed phone inquiries and provided information about hotel services.
- Coordinated room assignments and maintained accurate booking records.
- Processed payments efficiently and maintained cash drawer accuracy.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Provided local area recommendations to enhance guest experiences.
- Assisted in training new front desk staff on operational procedures and systems.
- Provided excellent customer service while upholding company policies.
Education
Mott Haven Village Prep
The Bronx, NYSkills
- Front desk operations
- Booking management
- Reservation systems
- Payment processing
- Guest relations
- Customer service
- Attention to detail
- Effective communication
- Time management
- Problem solving
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Agent
Paul. S
11.2024 - 12.2025
Mott Haven Village Prep