Adrian Pagan
Lunenburg,MA
Summary
Dynamic Assistant Manager at Market Basket with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and conflict resolution, I foster a positive work environment while mentoring staff. My proactive approach led to improved operational efficiency and repeat business through exceptional service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Market Basket
Fitchburg, MA
08.2021 - Current
- Assisted with daily operations by managing inventory and product displays.
- Supported team in maintaining cleanliness and organization of sales floor.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Learned point-of-sale systems to efficiently process transactions and returns.
- Participated in training sessions to enhance product knowledge and customer engagement skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Sizer Charter School
Fitchburg, MA06-2025
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Staff management
- Conflict resolution
- Team building
- Orientation and training
- Employee performance evaluations
- Adaptability and flexibility
Timeline
Assistant Manager
Market Basket
08.2021 - Current
High School Diploma -
Sizer Charter School