Adrian Pierson
Hallandale Beach,FL
Summary
Experienced IT specialist with expertise in hardware, software, and network administration. Experience in help desk environments, assisting both employees and customers with technical issues. Skilled in troubleshooting and providing user support, a proven track record in deploying and maintaining IT infrastructure to drive organizational efficiency and enhance user experience. Keen eye for detail and passion for problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technician
Broward County Government
06.2024 - Current
- Highly skilled contracted IT professional with experience supporting government election systems and ensuring secure, reliable infrastructure during high-stakes events.
- Adept at troubleshooting and resolving technical issues, managing network systems, and providing real-time support during election periods to guarantee the integrity and efficiency of operations.
- Proficient in system setup, cybersecurity protocols, and compliance with government regulations. Demonstrated ability to work under pressure in a fast-paced environment while maintaining the highest standards of accuracy and confidentiality.
- Proven commitment to supporting democratic processes through technology.
I.T Technician
Universal Property & Casualty Insurance Company
06.2023 - 06.2024
- Experienced IT Technician with proficiency in hardware configuration, entry-level Cloud System Administration, networking, technical support, and ticketing system management
- Skilled in providing help desk support, configuring VPNs, managing LAN networks, overseeing mobile device management, conducting wide area networking tasks, Laptop Re-imaging, configuring MiFi devices, administering Apple MDM, and managing Cisco Meraki devices
- Excels in installing, maintaining, and troubleshooting hardware, providing technical assistance to end-users, and ensuring secure and efficient network operations.
Collections Specialist
United Collection Bureau
11.2021 - 06.2023
- Delivered exceptional customer service during collection calls, maintaining a composed and professional demeanor throughout interactions
- Managed a substantial workload, effectively handled a high volume of calls on a daily basis
- Committed to regulatory compliance, ensuring strict adherence to laws and regulations governing customer accounts
- Fostered strong client relationships by addressing customer needs and swiftly resolving issues
Culinary Transporter
Doubletree By Hilton
05.2019 - 11.2021
- Demonstrated exceptional customer service as a Culinary Transporter, ensuring guest satisfaction through attentive service and swift resolution of any issues
- Maintained an outstanding attendance record
- Handled customer inquiries and feedback with professionalism in a fast-paced dining environment.
Education
Highschool Diploma in General Studies -
McArthur Highschool
Hollywood, FL08.2018
Skills
- Confidentiality
- MDM
- VPNs
- Risk Management
- Cloud System Administration
- Networking
- WAN & LAN
- Cisco Routers and Switches
- Customer Service
- MiFi & Cradlepoint Troubleshooting
- Employee On/Oboarding
- Cisco Meraki Hardware Support
Certification
- CompTIA A+, 12/2023
- MS900: Microsoft 365 Fundamentals, 05/2024
- CCNA 11/2024
References
- Eriel (Emil) Sanchez, Acquaintance, 10/2020, 06/2024, System Administrator For GTG Networks, EmilsanLLC@gmail.com, (954) 687-2045
- Michael Karge, Co-Worker, 09/2023, 06/2024, Information Technology Technician Level II, (954) 531-5391
Timeline
IT Technician
Broward County Government
06.2024 - Current
I.T Technician
Universal Property & Casualty Insurance Company
06.2023 - 06.2024
Collections Specialist
United Collection Bureau
11.2021 - 06.2023
Culinary Transporter
Doubletree By Hilton
05.2019 - 11.2021
Highschool Diploma in General Studies -
McArthur Highschool
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