Adrian Priego
El Paso,TX
Summary
Dynamic Operations Manager with a proven track record at Builders Source Appliances, enhancing company culture and streamlining operations for increased accountability and performance. Expert in operations management and team leadership, significantly reducing project turnaround times and workplace accidents. Skilled in staff training and customer relationship management, achieving notable improvements in customer satisfaction and profit margins.
Overview
13
13
years of professional experience
Work History
Operations Manager
Builders Source Appliances
El Paso, TX
06.2011 - Current
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled deliveries and routes for employees.
Education
High School Diploma -
Chapin High School
El Paso, TXSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Operations Monitoring
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Employee Motivation
- Policies and procedures implementation
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Builders Source Appliances
06.2011 - Current
High School Diploma -
Chapin High School