Adrian Ramos
Chaparral,NM
Overview
4
4
years of professional experience
Work History
Claims Representative
Sentry Insurance
El Paso
02.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Workforce Management Analyst
Cyracom International
Las Cruces, NM
05.2022 - 02.2023
- Managed time-off requests and shift swaps efficiently, maintaining a fair and balanced schedule for all employees involved.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Provided real-time support during high-volume periods, ensuring adequate staffing levels and minimizing wait times.
Operations Supervisor
Cyracom
Las Cruces, NM
05.2020 - 05.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Associate Of Science - Science
New Mexico State University - Dona Ana Community College
Las Cruces, NM12.2018
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Decision-Making
- Interpersonal Communication
- Coverage Determination
Languages
Spanish
Native or Bilingual
Timeline
Claims Representative
Sentry Insurance
02.2023 - Current
Workforce Management Analyst
Cyracom International
05.2022 - 02.2023
Operations Supervisor
Cyracom
05.2020 - 05.2022
Associate Of Science - Science
New Mexico State University - Dona Ana Community College