Adrian Redding
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Prepared to be a valuable and trustworthy asset to a worthy employer.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
GEICO
Indianapolis, IN
09.2018 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
Emergency Road Service Dispatcher
GEICO
Indianapolis, IN
09.2015 - 09.2018
- Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
- Dispatched roadside service technicians based on location and availability of personnel.
- Monitored technician progress in providing service to ensure timely completion of assignments.
- Maintained records of all dispatched calls and their resolutions in the company database.
- Provided customers with estimated time of arrival for service technicians as well as updates throughout the process.
- Researched customer information using various software applications to verify coverage levels and eligibility status.
- Communicated with vendors regarding billing issues or discrepancies on invoices.
- Responded promptly to customer inquiries while maintaining a professional demeanor at all times.
Eligibility Associate
Accredo/ Express Scripts
Indianapolis, IN
10.2014 - 09.2015
- Assessed and evaluated applicant eligibility for various programs according to established criteria.
- Provided advice and assistance to clients regarding program requirements.
- Resolved discrepancies in applicant information or documents.
- Adhered to established policies and procedures when determining eligibility.
- Responded promptly to inquiries from clients or other agencies via phone or email.
- Collaborated with other departments within the organization on projects.
Lift Team Member/Patient Transporter
Community Hospital North
Indianapolis, IN
09.2011 - 10.2014
- Transporting patients to various testing areas throughout the hospital via bed, wheelchair, etc
- Communicating with medical staff to schedule patient transports
- Dispatching and receiving phone calls to set up patient transports
- Delivering patient medical records
- Operating various medical equipment on a regular basis ie: bariatric beds, cardiac chairs, specialty beds
- Lifting patients in and out of bed
- Placing patients on bed-side comolds
- Aiding nursing staff in any way possible to decrease falls and any other safety precautions while transferring patients
Nutrition and Food Service Worker
Community Hospital North
Indianapolis, IN
09.2009 - 09.2011
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Performed variety of duties related to food service.
Loader
United Parcel Service, UPS
Indianapolis, IN
09.2008 - 09.2011
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Inspected merchandise for damages prior to loading onto trucks.
- Verified accuracy of shipments against invoices or orders.
- Organized warehouse inventory according to product type and size.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Packaged, crated and loaded items safely for transport.
- Assisted sorters by loading trucks with assigned packages for routes.
Industrial Worker
People Link Staffing Solutions
South Bend, IN
11.2007 - 05.2008
- Operated and maintained industrial machinery, such as forklifts, pallet jacks, and hoists.
- Assembled components into products according to blueprints or specifications.
- Performed quality inspections on finished goods prior to shipment.
- Stacked boxes onto pallets for easy transport around the warehouse environment.
- Performed production adjustments for quality and productivity.
Instructional Aide
South Bend Community School Corporation
South Bend, IN
06.2006 - 08.2006
- Assisted teachers in developing and implementing lesson plans.
- Created a positive learning environment for students.
- Monitored student behavior and identified areas of improvement.
- Conducted small group instruction sessions as needed.
- Helped prepare instructional materials, such as charts, graphs, and visual aids.
- Prepared reports on student achievement levels and progress towards goals.
Education
High School Diploma
John Adams High School
South Bend, IN06.2006
Some College (No Degree) -
Wilberforce University, John Adams High School
Some College (No Degree) -
Wright State
Skills
- Customer Service
- Client Retention
- Product Knowledge
- Safety Compliance
- Machinery Operation
Timeline
Customer Service Representative
GEICO
09.2018 - Current
Emergency Road Service Dispatcher
GEICO
09.2015 - 09.2018
Eligibility Associate
Accredo/ Express Scripts
10.2014 - 09.2015
Lift Team Member/Patient Transporter
Community Hospital North
09.2011 - 10.2014
Nutrition and Food Service Worker
Community Hospital North
09.2009 - 09.2011
Loader
United Parcel Service, UPS
09.2008 - 09.2011
Industrial Worker
People Link Staffing Solutions
11.2007 - 05.2008
Instructional Aide
South Bend Community School Corporation
06.2006 - 08.2006
High School Diploma
John Adams High School
Some College (No Degree) -
Wilberforce University, John Adams High School
Some College (No Degree) -
Wright State