Adrian Rich
Newburgh,NY
Summary
Results-driven manager with expertise in compliance monitoring, staff development, and process improvement. Proven track record in enhancing team performance and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager in Charge
Pilot Travel Centers
Newburgh, NY
04.2018 - Current
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Directed training programs for new employees, enhancing team performance and service quality.
- Implemented process improvements, resulting in increased operational efficiency and reduced wait times.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Led cross-functional teams to develop strategies for customer engagement and satisfaction initiatives.
- Facilitated regular staff meetings to communicate goals, gather feedback, and foster collaborative environment.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings and promotions.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
Manager
Cumberland Farms
New Windsor, NY
01.2016 - 01.2017
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and operational efficiency.
- Managed inventory levels, optimizing stock and reducing waste through effective planning.
- Facilitated communication between teams to ensure alignment on operational goals and objectives.
- Analyzed sales data to inform strategic decisions and improve customer service initiatives.
- Developed training programs focused on safety protocols and customer engagement techniques.
- Coordinated promotional activities, driving increased foot traffic and boosting store revenue.
- Managed and motivated employees to be productive and engaged in work.
Education
Orange County Community College
Middletown, NY05-2010
Skills
- Staff development
- Customer relations
- Innovation management
- Compliance monitoring
- Motivation techniques
- Operations management
- Documentation and reporting
Certification
- Licensed [Job Title] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Manager in Charge
Pilot Travel Centers
04.2018 - Current
Manager
Cumberland Farms
01.2016 - 01.2017
Orange County Community College