Adrian Sarita
Revere,MA
Summary
Dedicated customer service agent with a focus on effective communication and problem resolution. Proven ability to engage with customers and enhance their experience through collaboration and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
prime flight
Boston, Massachusetts
08.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer service experiences.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Bag agent
Swissport
Boston, Massachusetts
06.2025 - 08.2025
- Collaborated with team members to ensure smooth operations.
- Followed safety protocols to prevent injuries during handling tasks.
- Loaded and unloaded baggage from aircraft and conveyor systems.
- Operated baggage handling equipment safely and efficiently.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Retail Sales Associate
Target
Revere, Massachusetts
11.2024 - 04.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Engaged with customers as they entered the store to help them find products.
- Provided product information and answered customer questions.
Education
(AMP License) - Aircraft Mechanic
Cape Cod Community College
West Barnstable, MA08-2027
High School Diploma -
Revere High School(RHS)
Revere, MA06-2025
Skills
- Customer service
- Product knowledge
- Problem resolution
- Time management
- Team collaboration
- Communication skills
- Safety compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Agent
prime flight
08.2025 - Current
Bag agent
Swissport
06.2025 - 08.2025
Retail Sales Associate
Target
11.2024 - 04.2025
(AMP License) - Aircraft Mechanic
Cape Cod Community College
High School Diploma -
Revere High School(RHS)