Adrian Solano
San Antonio,TX
Summary
Dynamic customer service professional with a proven track record at McDonald’s, Church’s Chicken, and SeaWorld San Antonio, excelling in conflict resolution. Skilled in emergency response and safety procedures, ensuring high customer satisfaction while managing challenging situations effectively. Committed to teamwork and detail-oriented problem solving, thriving in fast-paced environments. Dedicated to maintaining safety, improving service quality, and contributing to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Contractor
Solano Contracting
11.2021 - Current
- Managed project timelines and deliverables, ensuring on-time completion of contracts.
- Coordinated communication between clients and subcontractors, fostering collaboration and clarity.
- Developed and maintained project documentation.
- Streamlined workflow processes, resulting in improved efficiency across multiple projects.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Customer Service Associate
McDonald’s
San Antonio, TX
01.2023 - 09.2023
- Delivered excellent customer service, ensuring every guest had a positive dining experience.
- Resolved conflicts calmly and efficiently, improving overall customer satisfaction.
- Maintained cleanliness and adherence to safety procedures in high-traffic environments.
- Collaborated with team members to manage peak-hour operations efficiently.
Guest Services, life guard
SeaWorld San Antonio
San Antonio, TX
02.2022 - 10.2022
- Responded quickly and effectively to guest emergencies following established safety procedures.
- Provided clear and friendly instructions to guests, ensuring compliance with park safety guidelines.
- Solved guest concerns and conflicts through empathetic and efficient communication.
- Collaborated across departments to maintain smooth park operations and enhance visitor satisfaction.
Crew Member
Church’s Chicken
San Antonio, TX
01.2021 - 11.2021
- Provided fast, accurate, and friendly service in a high-volume setting.
- Assisted with food preparation following health and safety standards under the Food Handler’s License.
- Applied strong time management skills to handle multiple orders while maintaining quality.
- Supported new employees through informal instruction and team collaboration.
Education
High School Diploma -
Learning Academy of San Antonio
San Antonio, TXSkills
- Customer Service
- Conflict Resolution
- Safety Procedures
- Emergency Response
- Instructional Skills
- Team Collaboration
- Problem Solving
- Time Management
Certification
Food handlers certification
Timeline
Customer Service Associate
McDonald’s
01.2023 - 09.2023
Guest Services, life guard
SeaWorld San Antonio
02.2022 - 10.2022
Contractor
Solano Contracting
11.2021 - Current
Crew Member
Church’s Chicken
01.2021 - 11.2021
High School Diploma -
Learning Academy of San Antonio