Adrian Soto
Miami,FL
Summary
Skilled host motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
11.2022 - 11.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Responded to inquiries and room requests made online, by phone and via email.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Host
Miller’s Ale
02.2019 - 09.2021
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
Grocery Stocker
Publix
03.2017 - 07.2018
- Pulled items from stock using lift equipment and added to shelves or bins.
- Assessed floor displays to restock merchandise.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Updated pricing and sales signs to promote merchandise.
Education
Associate of Arts - Biology
Miami Dade College
Miami, FL12.2019
High school or equivalent -
Southwest Miami Senior High
06.2015
Skills
- Guest Relations
- Front Office Support
- Information Protection
- Listening Skills
- Cash Handling
- Team Oversight
- Time Management
- Guest Services
- POS Systems
- Computer Skills
Timeline
Front Desk Agent
Hampton Inn By Hilton
11.2022 - 11.2023
Host
Miller’s Ale
02.2019 - 09.2021
Grocery Stocker
Publix
03.2017 - 07.2018
Associate of Arts - Biology
Miami Dade College
High school or equivalent -
Southwest Miami Senior High