Adrian Sterns
Sugar Land,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Claims Adjuster
Sedgwick Claims Management
Dallas, TX
08.2023 - 10.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Warehouse Associate
Amazon
Richmond, TX
01.2022 - 08.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
Customer Service Representative
Party City
Sugarland, Texas
07.2020 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Skills
- Strong Interpersonal and Communication Skills
- Inbound and Outbound Calling
- Microsoft Outlook
- Problem-Solving Abilities
- Customer Service
Timeline
Claims Adjuster
Sedgwick Claims Management
08.2023 - 10.2023
Warehouse Associate
Amazon
01.2022 - 08.2023
Customer Service Representative
Party City
07.2020 - 10.2020