Adrian Vasquez

Certified trainer.

• Trained servers on order management, food service quality and how to build rapport with guests.
• Led team of servers to consistently meet customer service and sales targets.
• Liaised between servers and upper management to address issues and manage challenges.
• Monitored server performance and provided feedback to enhance server delivery.
• Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Worked in video production for an inspiring company that taught me how to understand

the element of composing videos

• Delivered edits on time for reviews and final delivery.
• Organized and worked with raw footage from multiple cameras and sources.
• Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
• Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
• Enhanced video quality by applying color correction, grading, and special effects techniques.
• Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
• Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
• Worked tight deadlines with team or independently and made quick creative editing decisions to maintain high quality of work.
• Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
• Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
• Organized assets by collecting data from camera media, transcoding video, and audio files and managing file backup to digital asset management system.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.