Adrian Vela-Garcia
Morrow,United States
Summary
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. A resourceful team player who always looks for ways to improve both personal and team performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Host
The Breakfast Boys
01.2024 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved highchairs for children.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Interacted with guests to obtain positive or negative feedback and constructively apply information
- Liaised with senior management to attract, develop and retain staff
Legal Intern
Rainford Law Firm P.C.
12.2023 - 05.2024
- Performed legal and general research, drafting memoranda, and correspondence.
- Organized legal filing system to maximize efficiency.
- Reviewed legal information and proofed documentation for errors.
- Interpreted and relayed legal information in clear format for clients.
- Interviewed and communicated with clients via phone or email.
- Conducted initial client interviews, gathering facts and preparing case summaries.
- Drafted, received and tracked due diligence checklists.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Communicated pertinent information to clients via phone, email, and mail.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
Stocker/Online Grocery Associate/Overnight Stocker
Walmart
06.2023 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided product advice to customers to help select most suitable items for individual needs.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Dishwasher/busboy/host/server
Ziba's' Bistro
04.2016 - 06.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA05.2024
Skills
- Accurate money handling
- Sales proficiency
- Product knowledge
- Delivery management
- Teamwork and Collaboration
- Flexible and Adaptable
- Good Telephone Etiquette
- Resourceful
- Customer Relations
- Microsoft specialist in Word/powerpoint
- Problem-solving
Accomplishments
I was selected and recognized as one of the three students who had one of the best essays from my whole high school and county.
Timeline
Host
The Breakfast Boys
01.2024 - Current
Legal Intern
Rainford Law Firm P.C.
12.2023 - 05.2024
Stocker/Online Grocery Associate/Overnight Stocker
Walmart
06.2023 - Current
Dishwasher/busboy/host/server
Ziba's' Bistro
04.2016 - 06.2019
Bachelor of Science - Criminal Justice
Clayton State University
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