Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrian Vivas

Brooklyn,NY

Summary

Versatile bilingual professional with proven communication skills, adept at individualized support, meeting performance standards, and achieving results. Recognized for strong collaboration and goal-oriented teamwork. Highly skilled in public-facing roles, with proven communication abilities developed through writing and research assignments. Experienced in providing individualized support, meeting performance standards, and achieving results. Recognized for a strong track record of collaborating effectively with teams to accomplish shared goals.

Overview

3
3
years of professional experience

Work History

Front Desk Agent

The Moore Hotel
New York, NY
06.2025 - Current
  • Assisted with check-in and check-out procedures for guests.
  • Addressed customer needs in a timely manner.
  • Answered phones, responded to inquiries, and took messages.
  • Processed payments accurately and efficiently.
  • Provided information about hotel amenities, services, and local attractions.
  • Assisted with luggage handling for incoming guests.

Concierge

The Copper Buildings
New York, NY
07.2023 - 01.2025
  • Coordinated move-in/move-out operations to ensure seamless resident transitions.
  • Handled mail and package deliveries, keeping items secure.
  • Oversaw building security by verifying guests, and maintaining a safe environment.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Entered work orders for housekeeping, pest control and maintenance issues.

Server

Siena Ristorante
Brooklyn, NY
11.2022 - 07.2023
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.
  • Served food and beverages to patrons and confirmed complete orders.
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Wheeler's
Brooklyn, NY
08.2022 - 03.2023
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Presented menus and answered questions regarding items.
  • Assisted in training new servers.

Host

Rosa Mexicano
Manhattan, NY
03.2022 - 07.2022
  • Welcomed guests warmly, managed reservations, and ensured efficient seating arrangements to maintain smooth restaurant operations.
  • Communicated effectively with front-of-house staff to optimize table turnover and enhance the guest experience.
  • Monitored waitlists and provided accurate wait time estimates to ensure customer satisfaction.
  • Collaborated with management to streamline workflow and improve customer retention rates.
  • Supported restaurant operations by answering telephones and completing financial transactions.
  • Processed payments from customers using a POS system.

Education

English Course -

Zoni Language Center
2148 Ocean Ave, Brooklyn, NY 11229
02-2023

High School Diploma -

Colegio Nuestra Señora De Coromoto
Barinas, Venezuela
07-2018

Associate of Science - Business Administration

Borough of Manhattan Community College
199 Chambers St, New York, NY 10007

Skills

  • Front desk support
  • Sales
  • Cultural awareness
  • Exceptional communication
  • Customer service
  • Conflict resolution expertise
  • Guest relations
  • Multitasking and organization
  • Team player mentality

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Agent

The Moore Hotel
06.2025 - Current

Concierge

The Copper Buildings
07.2023 - 01.2025

Server

Siena Ristorante
11.2022 - 07.2023

Server

Wheeler's
08.2022 - 03.2023

Host

Rosa Mexicano
03.2022 - 07.2022

English Course -

Zoni Language Center

High School Diploma -

Colegio Nuestra Señora De Coromoto

Associate of Science - Business Administration

Borough of Manhattan Community College

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