Adriana Arabo
Henderson,NV
Summary
With a background in a fine-dining restaurant and poolside environment, I have developed exceptional customer service and communication skills to ensure guest satisfaction and safety. My experience has showcased my versatility in handling various responsibilities and adapting to dynamic situations. Currently, I am seeking a transition into a different posistion to utilize these skills for team success and cultivate a positive work environment.
Overview
1
1
year of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Lifeguard
Green Valley Ranch Resort Spa & Casino
03.2024 - 09.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Monitored pools and surrounding areas for adherence to safety protocols.
Hostess
Ortikia, Green Valley Ranch Resort
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
Education
Psychology
College of Southern NV
Henderson, NV 08.2024 - Current
High School Diploma -
Delta Academy
North Las Vegas, NV05.2024
High School -
Coronado High School
Henderson, NV 08.2020 - 10.2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Greeting guests
- Guest engagement
Certification
- Food Handler Certification (FHC) - State Health Departments.
- CPR/AED - American Red Cross.
Timeline
Hostess
Ortikia, Green Valley Ranch Resort
10.2024 - Current
Psychology
College of Southern NV
08.2024 - Current
Lifeguard
Green Valley Ranch Resort Spa & Casino
03.2024 - 09.2024
High School -
Coronado High School
08.2020 - 10.2023
- Food Handler Certification (FHC) - State Health Departments.
- CPR/AED - American Red Cross.
High School Diploma -
Delta Academy
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