Adriana Arellano

• Tagging, bagging, sealing, storing, and retrieving personal belongings of detainees, including UACs, distributing food to detainees, receiving, and distributing warehouse supplies like clothing and personal care items. Maintaining a record of supplies, ensuring proper stock levels, maintaining awareness of security protocols, reporting any suspicious activity, and providing support and assistance to deployed personnel in a respectful and professional manner.
• Supervisor: Esmeralda Huerta.
• Phone number: 830-694-2939

• Supervised daily operations including scheduling shifts, assigning duties.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Communicated regularly with customers to gain insights into their needs.
• Managed inventory and supplies to ensure materials were available when needed.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Completed day-to-day duties accurately and efficiently, such as daily deposits, organizing events, and daily inventory.

Supervisor: Joel Sanchez

Phone number: 956-282-6907

• Maintained cleaning cart with supplies, such as fresh linens and towels.
• Responded promptly to guest requests for additional supplies or services.
• Assisted in laundry operations when needed by sorting linens and loading machines.
• Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
• Maintained clean floors throughout the property by sweeping, scrubbing, and waxing.
• Cleaned guest rooms, including vacuuming carpets and dusting furniture.
• Collaborated with team members to ensure timely completion of assigned tasks.
• Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Supervisor: Sonia Trevino

Phone Number: 830-278-1300

• Overseeing customer service operations within the store, ensuring a positive customer experience by managing sales associates, resolving customer issues, monitoring sales performance, and uploading company standards for customer interactions, while also actively participating in sales activities on the floor.

Supervisor: Margil Lopez.

• Completed thorough and accurate documentation for money movements and deposits.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
• Received and counted daily inventories of cash.
• Researched discrepancies.
• Completed daily cash balancing and operated ATMs.

Supervisor: Maria Juardo.

Phone number: 830-773-2255.

• Participated in team meetings to discuss customer service strategies and goals.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
• Leveraged software and systems to research and resolve member inquiries.
• Greeted customers in a friendly and professional manner.
• Answered incoming calls regarding membership benefits and services.
• Followed up with customers after their interaction with the organization's services.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Answered member questions about products and services.
• Assisted with the opening of new accounts and processed account maintenance requests.
• Promoted available products and services to customers during service, account management and order calls.

Supervisor: Imelda Trejo

Phone number: 830-278-4804