Summary
Overview
Work History
Education
Skills
Systems
Volunteer
Accomplishments
Timeline
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Adriana Bermudez

Round Rock,TX

Summary

Strategic and execution-focused leader with 15+ years of experience driving cross-functional programs, scalable tooling solutions, and end-to-end product readiness at global scale. Known for optimizing workflows, delivering intuitive systems, and aligning stakeholders across engineering, operations, and business teams to launch high-impact internal platforms and processes.

Overview

21
21
years of professional experience

Work History

Sr SPDR Program Manager

Apple Inc.
Austin, TX
10.2023 - Current
  • Streamlined complex workflows to reduce redundancies and improve overall team efficiency through automation solutions
  • Led comprehensive vendor (Moravia) onboarding and enablement by developing training documentation, building process flows, and providing continuous feedback to drive performance and program success
  • Directed global SPDR systems configuration for AppleCare Standard products, supporting New Product Introduction (NPI) and GeoExpansion initiatives across multiple markets
  • Configured product data in Agile, SAP, GCRM, and Mosaic to ensure AppleCare eligibility and availability across global markets
  • Analyzed product configuration data in Tableau to detect inconsistencies and implement corrective actions across Agile, SAP, Mosaic, and GCRM
  • Applied AI tools (Apple’s Interlinked) to automate repetitive workflows, including an NPI BASE part mapping process reduced from days to seconds—eliminating manual input and accelerating output through strategic prompting and system integration
  • Authored and refined business requirements for new tool features and system enhancements, ensuring clear alignment between operations and engineering teams
  • Executed UAT for SPDR system enhancements and collaborated with developers on regression testing to validate data integrity and ensure successful production deployments
  • Developed cross-system swim lane diagrams illustrating SPDR interactions with SAP, Agile, and other platforms, enhancing team understanding of complex workflows and system dependencies
  • Executed comprehensive part and pricing configurations across Agile, SAP, Mosaic, and GCRM—managing part creation, BOM mapping, localization, article attribute setup, sub-family alignment, and agreement/pricing templates to ensure end-to-end product readiness across global systems

Senior AMP Operations Program Manager

Apple, Inc.
Austin, TX
03.2021 - 10.2023
  • Partner with business and IS&T stakeholders to develop scalable solutions aligned with evolving organizational goals
  • Lead cross-functional development of business requirements for internal tools, SAP processes, and student verification systems
  • Facilitate “How Might We” (HMW) workshops with stakeholders to define opportunities, clarify pain points, and align on meaningful problem statements
  • Translate strategic objectives into Agile-formatted Business Requirements Documents (BRDs) to support technical implementation
  • Designed a unified documentation framework, replacing fragmented tools (Mail, Keynote, Confluence, Quip) with a centralized Chorus-based knowledge hub
  • Defined and implemented scalable training documentation and learning structures to support team enablement and onboarding
  • Streamlined intake processes for system configuration requests by implementing Slack-based workflow automation
  • Managed contractor teams developing training content in Apple’s official LMS, ensuring alignment with team-specific learning objectives
  • Monitored vendor performance against SLA metrics and drove improvements through structured KPI analysis
  • Consulted on invoice process design, implementing enhancements that saved 5+ hours per month and improved reconciliation timelines
  • Owned the financial reconciliation process for aged invoices, collaborating with Finance to ensure timely partner paymentsBuilt and automated Radar Cache reports in Tableau to support weekly bug triage and visibility, saving ~6 hours per week
  • Served as subject matter expert for system logic related to partner performance rewards and payouts
  • Identified and led resolution of system-related payment issues, coordinating efforts across Finance, Business Ops, IS&T, and Engineering from root cause to deployment

Senior Technical Product Manager

Apple Inc.
Cupertino, CA
04.2015 - 03.2021
  • Defined project scope and prioritized features for internal and vendor-driven fulfillment programs across 500+ Apple Retail Stores, including Ship from Store, Immediate Delivery, Delivery with Setup, Apple Pickup, and Apple Trade-In
  • Collaborated with engineering through the full SDLC, from BRD creation to UAT and deployment
  • Authored business requirements and facilitated BRD gap reviews to align on technical feasibility and business needs
  • Created technical design specs and UI mockups for fulfillment systems and SAP enhancements, partnering closely with engineers during design phases
  • Acted as a solutions architect and SME on high-visibility cross-functional initiatives impacting inventory and logistics workflows
  • Led global feedback loops with regional business users to validate requirements and achieve alignment on functional design
  • Directed system testing efforts including test planning, scripting, UAT coordination, and data setup
  • Supplied detailed inputs to technical writers to ensure user-facing guides were complete and user-friendly
  • Investigated system bugs and supported engineering teams in root cause analysis and resolution
  • Conducted backlog refinement sessions and led sprint planning alongside PM peers and development leads
  • Managed 3rd party partners to ensure work was being delivered per goals contractually defined by Apple

Inventory Control Analyst

Apple Inc.
Elk Grove, CA
03.2011 - 04.2015
  • Designed and implemented inventory control processes to ensure accurate material movement and alignment between physical inventory and system data
  • Acted as the primary analyst for inventory-related escalations from retail stores via the centralized call center, resolving high-priority discrepancies and systemic issues
  • Led User Acceptance Testing (UAT) for new inventory tools and enhancements, identifying and resolving defects related to functionality, performance, and user experience
  • Collaborated cross-functionally to drive improvements in traceability, shrink reduction, and fulfillment accuracy at the store level

Inventory Specialist

Apple Inc.
Miami, FL
03.2007 - 03.2011
  • Oversaw an inventory team of 12 while managing all inventory control aspects, from inbound deliveries to reverse logistics
  • Hand-picked by senior leaders to be an Inventory Mentor, responsible for traveling around the country to train other inventory teams
  • In top 5% for Shrink / Accuracy performance across Apple Retail WW

Mac Genius

Apple Inc.
Miami, FL
03.2005 - 03.2007
  • Technical expert responsible for troubleshooting and repairing Apple products for customers
  • Selected to travel around Florida to train fellow Genius teams and support NSOs

Mac Specialist

Apple Inc.
Miami, FL
08.2004 - 03.2005
  • Collaborated with customers to identify optimal technology solutions tailored to needs.
  • Served as subject matter expert on Apple products, providing insights and guidance.
  • Facilitated individual and group training sessions for customers to enhance product understanding.

Education

Some College (No Degree) - Philosophy Completed 103/120 credits

Florida International University
Miami, FL

Skills

  • Product Management
  • Process Documentation
  • Process improvement
  • Data analysis
  • Project management
  • Workflow automation
  • Cross-functional collaboration
  • Business process mapping
  • Root cause analysis
  • Problem solving
  • Troubleshooting
  • Vendor management
  • Workflow Automation
  • Production Support
  • Quality Assurance & Testing
  • Business requirements

Systems

SAP(PD2, PD3 & PD5) | Agile PLM | Mosaic | GCRM | Keynote | Excel | Tableau | Radar | Quip | Central Station | OmniGraffle | Miro

Volunteer

US FIRST Robotics 

Inspiring young students to be science and technology leaders by engaging them in exciting Mentor-based programs that build science, engineering, and technology skills, inspire innovation, and foster well-rounded life capabilities.

WILCO Animal Shelter

Assist with animal care, enrichment, and adoption support to improve outcomes for shelter pets

Accomplishments

WW Ops 2020 Above & Beyond Award Recipient

Timeline

Sr SPDR Program Manager

Apple Inc.
10.2023 - Current

Senior AMP Operations Program Manager

Apple, Inc.
03.2021 - 10.2023

Senior Technical Product Manager

Apple Inc.
04.2015 - 03.2021

Inventory Control Analyst

Apple Inc.
03.2011 - 04.2015

Inventory Specialist

Apple Inc.
03.2007 - 03.2011

Mac Genius

Apple Inc.
03.2005 - 03.2007

Mac Specialist

Apple Inc.
08.2004 - 03.2005

Some College (No Degree) - Philosophy Completed 103/120 credits

Florida International University

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