Adriana Bermudez
Ascension All Saints Hospital
Racine,WI
1
Certification
4
years of professional experience
Proven Office Operations Assistant with a track record of enhancing efficiency at Ascension All Saints by streamlining filing systems and improving customer satisfaction. Skilled in data entry and customer service, demonstrating exceptional problem-solving and multitasking abilities. Achieved significant improvements in document organization and patient registration accuracy, reflecting a strong commitment to reliability and quality service.
Work History
Medical Assistant
1 Year 4 Months- Administered medications and vaccinations under physician supervision, ensuring patient safety and compliance with protocols.
- Assisted in patient examinations by preparing examination rooms and ensuring necessary equipment availability.
- Recorded patient histories and vital signs, enhancing data accuracy for effective treatment planning.
- Coordinated appointment scheduling and follow-up communications, improving patient flow and satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Office Operations Assistant
11 Months- Streamlined office operations by implementing efficient filing systems and organizing digital documents.
- Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.
- Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Administrative Assistant
1 Year 3 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Processed leasing paperwork for residents
- Provided tours of the facility for potential residents.
Intake Specialist
11 Months- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Education
High School Diploma
Skills
Cultivated exceptional customer service experiences to foster client relationships.
Facilitated problem-solving strategies to address challenges promptly.
Utilized medical terminology to enhance communication with healthcare teams.
Assist orthopedic physicians with patient examinations
fracture care
splinting
casting
brace fittings
and minor in-office procedures.
Remove casts
sutures
staples
and dressings according to provider orders.
Certification
- CPR/First Aid
Timeline
Medical Assistant
Ascension All Saints Hospital
04.2025 - CurrentRead More
Office Operations Assistant
Ascension All Saints
05.2024 - 04.2025Read More
Administrative Assistant
Home Harbor Assisted Living
02.2023 - 05.2024Read More
Intake Specialist
Racine Kenosha Community Action Agency
03.2022 - 02.2023Read More
Horlick High School
High School Diploma
Read More