Adriana Bustamante
Kermit
Summary
Accomplished Admissions Supervisor Clerk with a proven track record at Winkler County Hospital District, showcasing strong leadership and computer literacy. Expert in streamlining admission processes and enhancing data accuracy, significantly improving decision-making efficiency. Renowned for exceptional customer service management and multitasking abilities, ensuring operational excellence and client satisfaction.
Overview
7
7
years of professional experience
Work History
Admissions Supervisor Clerk
Winkler County Hospital District
12.2023 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Attended meetings
- Maintained up-to-date records of all applicants, ensuring accurate data for informed decision-making processes.
- Registered patients for lab, ER, and radiology
- Take payments
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Make schedule
- Make sure time is correct before submitting pay roll
Administrative Assistant
State Farm
04.2022 - 12.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Completed customer applications and updated records to reflect current information.
- Assisted customers with completing insurance documents to avoid missed information.
Administrative Assistant
Iron Horse Tools
10.2021 - 04.2022
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Checking JSA and scanning them in to the computer.
- Answering phones.
- Scheduling meetings.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Secretary
Bustamantes Trucking
03.2018 - 10.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls.
- Improved office workflow by redesigning document submission process.
- Answered high volume of phone calls and email inquiries.
- Pay roll
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Certificate of Phlebotomy -
Odessa College
Odessa, TX06-2022
High School Diploma -
Kermit High School
Kermit, TX05-2017
Skills
- Strong leadership
- Strong organization
- Computer literacy
- Application review
- Data verification
- Multitasking
- Customer service management
- Data entry
- Administration and operations
Timeline
Admissions Supervisor Clerk
Winkler County Hospital District
12.2023 - Current
Administrative Assistant
State Farm
04.2022 - 12.2023
Administrative Assistant
Iron Horse Tools
10.2021 - 04.2022
Secretary
Bustamantes Trucking
03.2018 - 10.2021
Certificate of Phlebotomy -
Odessa College
High School Diploma -
Kermit High School
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