Adriana Candelaria
Litchfield Park,AZ
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
12
12
years of professional experience
Work History
Customer Service Specialist/EEG Technologist
Phoenix Neurology and Sleep Medicine
05.2012 - 01.2024
- Exemplify strong communication skill by working with 80-100 patients per day
- Apply problem solving skills to resolve patients' inquiries and dispute and escalate using appropriate channels when necessary
- Perform clerical duties to include pertinent documentation, filing, and delivering of testing to be read
- Answer incoming calls daily utilizing a courteous and professional manner to collect information and identify patients' needs
- Perform EEG studies
- Advised and educated patients on procedures that are going to be performed
- Meet and exceed daily productivity goals, including performing studies, and appointment setting
- Assist with other office functions as requested
- Exhibit organizational skills and discretion by handling confidential information such as patient records and legal documentation
- Electroneurodiagnostic techniques to evaluate activity of the brain to perform electroencephalograms (EEGs)
- Prepare competent, entry-level neurodiagnostic technologists in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains
- Communicate information effectively in verbal, nonverbal, and written forms between patients and members of multidisciplinary healthcare teams
- Perform a neurodiagnostic study which includes patient hookup, diagnostic evaluation of neurological disorders, technical evaluation for physician, and patient cleanup
- Work independently to perform neurodiagnostic procedures
- Apply critical thinking to neurodiagnostic procedures and problem solving
- Manage diverse people and situations
- Demonstrate the ethical and professional standards expected of a neurodiagnostic technologist
Education
Associate - Applied Science (AAS) in Electroneurodiagnostic (END) Technology
GATEWAY COMMUNITY COLLEGE
08.2021
Diploma - Medical Assistant
AZ COLLEGE OF ALLIED HEALTH
12.2011
Skills
- Bilingual (fluent in English and Spanish)
- Excellent communication skills
- Problem solving
- Productive relationship builder
- Highly professional
- Dependable
- Reliable
- Able to perform duties with minimal supervision
- Basic Life support for Health Care Providers (BLS)
- Seizure Recognition and First Aid Certificate
Skillscertifications
- Bilingual (fluent in English and Spanish)
- Excellent communication skills
- Problem solving
- Productive relationship builder
- Highly professional - dependable, reliable, and able to perform duties with minimal supervision.
- Basic Life support for Health Care Providers (BLS)
- Seizure Recognition and First Aid Certificate
Languages
Spanish
Full Professional
Timeline
Customer Service Specialist/EEG Technologist
Phoenix Neurology and Sleep Medicine
05.2012 - 01.2024
Diploma - Medical Assistant
AZ COLLEGE OF ALLIED HEALTH
Associate - Applied Science (AAS) in Electroneurodiagnostic (END) Technology
GATEWAY COMMUNITY COLLEGE
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