Adriana Carreno
Miami,FL
Summary
Dynamic professional with a proven track record at Otto Socar, excelling in high-stress customer service scenarios and enhancing customer loyalty through effective complaint resolution. Skilled in Microsoft Excel and specialized in maintaining customer satisfaction, demonstrated by adeptly managing escalated calls and transactions. Showcases a blend of call center expertise and empathy, significantly contributing to team and business success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Otto Socar
04.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Helper
Hotel Marquee
01.2019 - 03.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
High School Diploma -
L.n Luis Padrino
Venezuela05-2017
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Otto Socar
04.2022 - 02.2024
Cashier Helper
Hotel Marquee
01.2019 - 03.2021
High School Diploma -
L.n Luis Padrino