Adriana Chacon
Anaheim,CA
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning, and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports, and records, handling correspondence, and managing deliveries. Skilled in oral and written communication, team leadership, and relationship-building.
Overview
17
17
years of professional experience
Work History
Process Assistant
Amazon
Buena Park, CA
01.2022 - 11.2023
- Provided support to team members in resolving process-related issues.
- Identified areas for improvement and recommended solutions to optimize processes.
- Participated in meetings with internal teams to discuss process changes or modifications.
- Maintained up-to-date documentation of processes including workflows, procedures, guidelines.
- Assisted in the development of efficient and effective process protocols.
Assistant Manager
Creative Images Studios
Anaheim, CA
11.2006 - 02.2019
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Bachelor of Science - Computer Aided Design
Irvine Valley College
Irvine, CA05-2020
Skills
- Document Translation
- Service Recommendations
- Customer Support
- Account Management
- Problem-Solving
- Active Listening
- Computer Skills
- Flexible and Adaptable
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Process Assistant
Amazon
01.2022 - 11.2023
Assistant Manager
Creative Images Studios
11.2006 - 02.2019
Bachelor of Science - Computer Aided Design
Irvine Valley College