Adriana Cortez
Austin,TX
Summary
Hardworking server or Customer Service Rep with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Prior to Food service work I’ve worked in customer service and Administration work 20 years experience. Also worked as an underwriter in auto insurance.
Overview
9
9
years of professional experience
Work History
Server
The Countyline on the Hill
Austin, TX
11.2020 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
Server
Serrano’s spm
Austin, TX
03.2017 - 11.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server / Bartender/cook
Amayas Taco Village
Austin, TX
01.2015 - 03.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
Education
Certificate of Achievement - Office Management Studies
Grossmont College
El Cajon, CA05-2010
Certificate of Achievement - Culinary Arts
Grossmont College
El Cajon, CA04-2008
High School Diploma -
A.D. Johnston High School
Austin, TX05-1991
Skills
- Food Delivery
- Safe Food Handling
- Supply Restocking
- Food Running
- Experience in Administration
- Experience in customer service
- Experience in customer retention
- Experience in receptionist work
- Bilingual
Timeline
Server
The Countyline on the Hill
11.2020 - Current
Server
Serrano’s spm
03.2017 - 11.2020
Server / Bartender/cook
Amayas Taco Village
01.2015 - 03.2017
Certificate of Achievement - Office Management Studies
Grossmont College
Certificate of Achievement - Culinary Arts
Grossmont College
High School Diploma -
A.D. Johnston High School