Adriana Coss
Taylorsville
Summary
Working towards a goal that will effectively better my future.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Collections Representative
Complete Recovery Corp
11.2024 - 03.2025
- Handled 400 outbound and inbound calls daily with goal of collecting owed debt.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Collections Representative
Progressive Leasing
11.2023 - 09.2024
- Assist customers with Lease to own accounts
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Handled 500 outbound and inbound calls daily with goal of collecting owed debt.
Collections Representative
Deserve
06.2022 - 10.2023
- Assist customers with Credit Card accounts
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Relationship Officer
Jordan Credit Union
08.2021 - 06.2022
- Open personal, business and trust accounts.
- Assist with Auto, Personal and Credit Card loans.
- Maintained and built close relationships with customers through regular contact and visits.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
Customer Service Representative
Harland Clarke
09.2020 - 07.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Call past due customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Mortgage Educators
American Fork08.2022
High School Diploma -
Cyprus High School
Magna05.2020
Skills
- Problem Solving
- Verbal Communication
- Understanding
- Customer Service
- Honesty
- Computer Knowledge
- Cash Handling
- Loans
- Team player
- Debt negotiation
- Goal oriented
- Credit reporting
Timeline
Collections Representative
Complete Recovery Corp
11.2024 - 03.2025
Collections Representative
Progressive Leasing
11.2023 - 09.2024
Collections Representative
Deserve
06.2022 - 10.2023
Relationship Officer
Jordan Credit Union
08.2021 - 06.2022
Customer Service Representative
Harland Clarke
09.2020 - 07.2021
Mortgage Educators
High School Diploma -
Cyprus High School
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