Justin Austin
New York
Summary
Dedicated professional with extensive experience in customer service, collections, marketing, and warehouse operations. Proven ability to manage high-volume inquiries, resolve complex issues, and maintain efficiency in fast-paced environments. Skilled in research, analysis, and utilizing technology systems like Genesys, Siebel, and ICUE to streamline workflows. Strong organizational and problem-solving skills with a consistent track record of improving customer satisfaction and operational efficiency. Adept at collaborating with diverse teams, adhering to deadlines, and maintaining a commitment to quality and accuracy in all tasks. Ready to leverage a diverse skill set to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Collections Representative
National Grid Group
New York
04.2022 - 10.2024
- Researched, analyzed, and resolved 60+ disputes weekly, improving customer satisfaction and minimizing escalations.
- Reduced average call time to five minutes, ensuring prompt resolution while maintaining service quality standards.
Customer Service Representative
Global Contact Services
New York
04.2021 - 01.2022
- Conducted detailed research and gathered information, achieving 100% customer satisfaction in vehicle placements.
- Maintained perfect attendance, demonstrating reliability and a strong commitment to punctuality and performance.
- Identified issues, analyzed problems, and provided solutions, ensuring seamless customer service experiences daily.
Remote Customer Service Representative
Concentrix
Durham
09.2019 - 04.2021
- Answered inquiries about healthcare claims, coverage options, and provider changes, ensuring clarity and customer understanding.
- Utilized ICUE to verify prior authorizations and contacted doctors' offices, ensuring customer needs were met.
(Seasonal) Stocker
Target
Walled Lake
04.2020 - 09.2020
- Inspected incoming shipments for quality, processed returns, and ensured merchandise compliance with company standards.
- Operated pallet jacks to transport heavy items and relocated products efficiently for improved storage access.
- Rotated stock to prevent expiration, removed aging items, and built promotional displays for seasonal sales.
Warehouse Associate
Amazon
Livonia
08.2019 - 03.2020
- Verified accuracy of incoming and outgoing shipments, maintaining consistent quality and documentation standards.
- Prepared orders by picking, packing, and labeling merchandise, ensuring accurate and timely shipment processing.
- Maintained detailed inventory records, supporting audit readiness and efficient order fulfillment operations.
Assistant
Steve Marshall Band
Manhattan
10.2016 - 12.2018
- Supported management in planning and overseeing events, ensuring successful execution of programs and schedules.
- Conducted research for routine tasks and special projects, contributing to team productivity and operational success.
- Sorted, opened, and routed mail, ensuring timely delivery to appropriate recipients within the organization.
Warehouse Associate
Empire Merchants
Brooklyn
06.2017 - 10.2017
- Selected orders using device entry system, verifying customer and product details for accuracy and quality assurance.
- Validated order entries against system data, ensuring alignment with customer requirements and reducing errors.
- Packaged and prepared shipments, printing receipts and ensuring all documentation matched order details accurately.
Marketing Associate
Coreview
Hempstead
01.2015 - 10.2016
- Collaborated with product development teams to design marketing materials that aligned with branding goals.
- Created and implemented international sales strategies, driving increased revenue and customer engagement.
Crew Member
Jet's Pizza
Farmington Hills
02.2012 - 08.2015
- Prepared dough, sliced vegetables, shredded cheese, and ensured consistent quality for customer satisfaction.
- Took orders in person and via phone, cooked items from a diverse menu, and packed orders for delivery.
- Cleaned food containers, swept and mopped floors, and restocked supplies for a smooth opening shift.
Infojini
New York
- Handled high-volume customer calls from NYCHA residents in Genesys, documenting issues and solutions efficiently.
- Created repair tickets and sent emails using Siebel, ensuring timely and accurate communication with housing developments.
Education
Technical Degree - Audio Engineering
Nassau Community College
Garden City, NY10.2016
Skills
- Customer Service
- Problem Solving
- Inventory Control
- Order Processing
- Time Management
- Issue Resolution
- Quality Assurance
- Warehouse Operations
- Machinery Operation
- Sales Strategies
- Product Packaging
- Communication Skills
- Administrative Support
- Information Routing
- Multi-Tasking
- Team Collaboration
- Conflict Resolution
- Marketing Strategies
- Shipment Inspection
- Attendance Management
- Task Prioritization
References
Available Upon Request.
Key Qualifications
- Proficient in managing high-volume customer inquiries, ensuring quick resolutions while maintaining exceptional service standards.
- Skilled in analyzing complex situations and providing actionable solutions, improving overall service efficiency and satisfaction.
- Exceptional time management skills, effectively prioritizing tasks to meet deadlines while handling multiple customer requests.
- Expertise in conflict resolution, handling customer complaints professionally and turning negative experiences into positive outcomes.
- Adaptable to working in fast-paced environments, demonstrating resilience and staying focused under pressure.
- Adept at collaboration, contributing to team success and achieving shared goals across diverse work functions.
Timeline
Collections Representative
National Grid Group
04.2022 - 10.2024
Customer Service Representative
Global Contact Services
04.2021 - 01.2022
(Seasonal) Stocker
Target
04.2020 - 09.2020
Remote Customer Service Representative
Concentrix
09.2019 - 04.2021
Warehouse Associate
Amazon
08.2019 - 03.2020
Warehouse Associate
Empire Merchants
06.2017 - 10.2017
Assistant
Steve Marshall Band
10.2016 - 12.2018
Marketing Associate
Coreview
01.2015 - 10.2016
Crew Member
Jet's Pizza
02.2012 - 08.2015
Infojini
Technical Degree - Audio Engineering
Nassau Community College