Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Costa

Miami

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
6
years of professional experience

Work History

Insurance Broker

Estrella Insurace
09.2021 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.

Customer Service Representative

Publix Grocery Store
05.2019 - 08.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Arts - Criminal Justice

Florida International University
Miami, FL
05-2024

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
05-2022

Skills

  • Driven
  • Excellent communication skills
  • Customer advocate
  • Customer complaint resolution

Languages

English
Spanish
Native or Bilingual

Timeline

Insurance Broker

Estrella Insurace
09.2021 - Current

Customer Service Representative

Publix Grocery Store
05.2019 - 08.2021

Bachelor of Arts - Criminal Justice

Florida International University

Associate of Arts - Criminal Justice

Miami Dade College

Similar Profiles

CREATE PROFILE
Adriana Costa