Adriana De La Cruz
Dickinson,ND
Summary
Professional with experience in customer service, and prepared for front desk responsibilities. Skilled in appointment scheduling, and office management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to handle changing needs effectively. Working as a certified pharmacy technician for a long time, I am a organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am prepared to start contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Administrator
Urban Unwind
Dickinson, ND
01.2026 - 03.2026
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Provided administrative support to various departments, contributing to overall company efficiency.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Can do administrative tasks such as filing, copying and faxing.
Pharmacy Technician
ND Pharmacy #2
Dickinson, ND
08.2021 - 12.2025
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Pharmacy Technician
Medicine Shoppe
Dickinson, ND
01.2015 - 07.2021
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Assisted in management of prescription deliveries, improving patient convenience.
Education
High School Diploma -
Central High School
Independence, OR06.2008
Bachelor of Arts - Psychology
Western Oregon University
Monmouth, OR06-2013
Skills
- Fluent in Spanish and English
- Guest check-in and check-out
- Attention to detail
- Insurance claims processing
- HIPAA regulations knowledge
- Prioritization and organization
- Dependable performance
- Quickly adjusting to change
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrator
Urban Unwind
01.2026 - 03.2026
Pharmacy Technician
ND Pharmacy #2
08.2021 - 12.2025
Pharmacy Technician
Medicine Shoppe
01.2015 - 07.2021
High School Diploma -
Central High School
Bachelor of Arts - Psychology
Western Oregon University