Adriana Dorival
Miramar,FL
Summary
Dynamic professional with a proven track record at Beachfront Realty Inc., adept in contract negotiations and client-oriented services. In English, Spanish, & Russian, I excel in fostering seamless operations and enhancing guest satisfaction. Leveraging strong organizational skills and hospitality expertise, I consistently exceed expectations, ensuring professionalism and satisfaction across diverse roles.
Overview
3
3
years of professional experience
Work History
Real Estate Agent
Beachfront Realty Inc.
01.2023 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Reviewed market research data and changed sales plans accordingly.
Guest Services Ambassador
1Hotel South Beach / Five Star Luxury Travel
09.2022 - 08.2024
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Collaborated with other departments to ensure seamless operations and excellent service delivery.
- Assisted guests throughout their entire stay, tailoring services to meet their individual needs and preferences.
- Managed scheduling for staff, ensuring optimal coverage and efficient operations.
- Handled booking and reservations, providing exceptional customer service and personalized experiences for guests.
- Ordered and maintained inventory of necessary supplies, ensuring timely availability and cost efficiency.
Aquatic Supervisor
JW Marriot Tidal Cove / One Stop Aquatic Safety
05.2021 - 09.2022
- Supervised and managed a team of 23 lifeguards daily, ensuring the safety and well-being of all guests at the waterpark.
- Coordinated daily schedules and assigned duties, ensuring adequate coverage across all aquatic locations and optimal operation of the facilities.
- Responded swiftly and effectively to emergency situations, providing first aid and coordinating with emergency services as needed.
- Utilized quick problem-solving skills to handle and resolve any issues or emergencies that arose with guests.
Skills
- Trilingual
- Strong organizational skills
- Client-oriented
- Hospitality industry experience
- Complaint Handling
- Detail Oriented
- Multitasking Capabilities
- Contract Negotiations
- Collaboration
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Professional Working
Timeline
Real Estate Agent
Beachfront Realty Inc.
01.2023 - Current
Guest Services Ambassador
1Hotel South Beach / Five Star Luxury Travel
09.2022 - 08.2024
Aquatic Supervisor
JW Marriot Tidal Cove / One Stop Aquatic Safety
05.2021 - 09.2022
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