Adriana Escalona
Orlando,FL
Summary
Compassionate and detail-oriented PCAN Navigator with experience supporting patients in accessing primary care, coordinating appointments, and connecting individuals to healthcare and community resources. Skilled in patient outreach, care coordination, and addressing social determinants of health while maintaining confidentiality and accurate documentation. Known for strong communication skills, empathy, and the ability to support diverse populations in navigating complex healthcare systems. Currently completing a bachelor’s degree and seeking opportunities to continue making a meaningful impact in patient-centered care.
Overview
12
12
years of professional experience
Work History
PCAN Navigator
True Health
10.2025 - Current
- Provided patient navigation and support for individuals enrolled in the Primary Care Access Network (PCAN), ensuring timely access to primary and preventive care
- Assisted patients with scheduling medical appointments, follow-ups, and referrals to primary care providers and specialists
- Educated patients on available healthcare resources, insurance options, and community services to reduce barriers to care
- Coordinated care between patients, healthcare providers, and social service agencies to support continuity of care
- Conducted outreach to engage patients in care plans and encourage appointment adherence
- Documented patient interactions, care coordination activities, and outcomes accurately in electronic health record systems
- Identified social determinants of health (transportation, housing, food access, etc.) and connected patients to appropriate support services
- Maintained confidentiality and compliance with HIPAA and organizational policies
Staffing Clerk for Exceptional Student Education
Orange County Public Schools
03.2022 - 10.2024
- Coordinated and scheduled meetings with parents, teachers, and support staff to develop Individual Education Plans (IEPs) and ensure special education services were tailored to meet the needs of individual students.
- Maintain accurate and up-to-date records of student information, services, and progress, utilizing electronic databases and filing systems for easy access by staff and stakeholders.
- Serve as a point of contact for parents, guardians, and external service providers, providing information and resources related to special education services, rights, and procedures in a professional and compassionate manner.
- Support the overall functioning of the Exceptional Student Education department by performing general administrative tasks, such as answering phone calls, responding to inquiries, and assisting with departmental projects and initiatives as needed.
Extended Day Counselor
Orange County Public Schools
03.2019 - 02.2021
- Supervised and engaged children in various activities during extended day program hours.
- Ensured a safe and nurturing environment for children to socialize and play.
- Implemented and facilitated educational and recreational programs to promote physical and mental development.
- Established positive relationships with children to promote a sense of community and belonging.
Store Floor Associate (Temporary)
Big Lots
01.2018 - 05.2018
- Assisted customers with product inquiries, locating items in-store, and making recommendations to meet their needs.
- Restocked shelves and maintained a neat and organized store floor to enhance the shopping experience for customers.
- Operated cash registers and processed transactions accurately and efficiently.
- Participated in periodic inventory counts to ensure proper stock levels and minimize out-of-stock situations.
- Collaborated with team members to provide excellent customer service and contribute to the overall success of the store.
Attractions Operator (Seasonal)
Seaworld
05.2014 - 11.2014
- Provided exceptional customer service by assisting guests with boarding, securing restraints, and answering questions about attractions.
- Collaborated with team members to coordinate ride rotations, breaks, and staff communication to ensure smooth operations.
- Responded quickly and appropriately to any guest concerns, emergencies, or ride malfunctions to ensure a safe and enjoyable experience for all visitors.
Education
High School Diploma -
William R. Boone High School
Orlando, FL05.2016
Bachelor's Degree - General Studies
University of Central Florida
Orlando, FL01-2027
Associate's Degree - undefined
Valencia Community College
Orlando, FL12.2020
Skills
- Empathy
- Bilingual (Spanish)
- Microsoft Word
- Team Player
- Adaptability
- Creativity
- Design
- Positive attitude
- Patient support
- MS office
Timeline
PCAN Navigator
True Health
10.2025 - Current
Staffing Clerk for Exceptional Student Education
Orange County Public Schools
03.2022 - 10.2024
Extended Day Counselor
Orange County Public Schools
03.2019 - 02.2021
Store Floor Associate (Temporary)
Big Lots
01.2018 - 05.2018
Attractions Operator (Seasonal)
Seaworld
05.2014 - 11.2014
Associate's Degree - undefined
Valencia Community College
High School Diploma -
William R. Boone High School
Bachelor's Degree - General Studies
University of Central Florida