Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Falcon

Sidney,NE

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

4
4
years of professional experience

Work History

Video Teller Team Lead

Security First Bank
06.2022 - Current
  • Maintained friendly and professional customer interactions while assisting customers with banking needs and inquiries and processing wide variety of retail banking transactions for personal and commercial customers.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Prepared internal and regulatory financial reports, balance sheets and income statements such as balancing ITM and ATM machines and cash flow company wide accurately.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of position.

Teller

Security First Bank
08.2021 - 06.2022
  • Assisted customers with banking needs and inquiries, while answering customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions such as deposits, withdrawals, cashing checks, etc. promptly. Executed wire transfers, stop payments and account transfers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers and educated customers on online banking and mobile banking applications.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit. Educated customers on online banking and mobile banking applications.
  • Processed applications for new accounts.

Listings Editor

Sandhills Global
02.2021 - 08.2021
    • Prepared, and edited auction listings to improve readability and impact.
    • Reviewed action listings for grammar, spelling, punctuation, accuracy, and compliance with quality standards.
    • Checked reference sources to verify dates, facts and statistics.

Cashier and Sales Associate

Finney's Ace Hardware
10.2019 - 06.2021
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meed wide range of customer needs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Associate of Science - Criminal Justice

Western Nebraska Community College
Sidney, NE
05.2020

High School Diploma -

Sidney High School
Sidney, NE
05.2018

Skills

  • Teller Procedures
  • Accounting Software
  • Financial Controls
  • Leadership
  • Communication
  • Organization

Timeline

Video Teller Team Lead

Security First Bank
06.2022 - Current

Teller

Security First Bank
08.2021 - 06.2022

Listings Editor

Sandhills Global
02.2021 - 08.2021

Cashier and Sales Associate

Finney's Ace Hardware
10.2019 - 06.2021

Associate of Science - Criminal Justice

Western Nebraska Community College

High School Diploma -

Sidney High School

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Adriana Falcon