Adriana Feliciano
Bojangles' Famous Chicken 'n Biscuits
Kannapolis,NC
7
years of professional experience
Skilled leader in operations management, recognized for training and developing high-performing teams. Expertise in problem resolution and inventory control has consistently led to improved service delivery and customer satisfaction.
Work History
General Manager
1 Year 9 Months- Led daily operations, ensuring efficient service and high-quality food production.
- Managed budget for labor, food costs, and store profitability, aligning resources with operational goals.
- Trained and developed team members to enhance customer service and operational efficiency.
- Streamlined workflow through implementation of new procedures, enhancing order fulfillment efficiency.
- Managed inventory levels, reducing waste through effective stock control practices.
- Collaborated with management on promotional campaigns to increase store visibility and sales.
- Analyzed sales data to identify trends, informing strategic decisions for menu offerings and pricing strategies.
- Increased employee retention by developing benefits package and fostering positive work environment.
General Manager
1 Year 2 Months- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Assistant General Manager
1 Year 6 Months- Supervised daily operations to ensure compliance with company standards and policies.
- Developed staff training programs to enhance employee performance and service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with management to create promotional initiatives that increased customer engagement.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Assistant General Manager
1 Year- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Analyzed customer feedback data to identify improvement areas and implement actionable solutions.
- Analyzed sales reports to identify trends and inform strategic decision-making processes.
- Enhanced communication among team members through regular meetings, fostering open dialogue on challenges and improvement opportunities.
- Coordinated facility maintenance repairs and upgrades to support uninterrupted operations.
Shift Manager
6 Months- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Implemented process improvements, enhancing service efficiency and customer satisfaction.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Team Member
6 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Streamlined workflow processes to enhance speed of service and reduce wait times for customers.
- Collaborated with team members to maintain optimal food safety and hygiene standards.
- Efficiently managed inventory levels, restocking supplies to meet demand during peak hours.
- Assisted in training new staff on operational procedures and customer service protocols.
Team Member
11 Months- Led initiatives that improved team productivity and fostered collaboration.
- Developed solutions to common operational challenges, resulting in improved efficiency across shifts.
- Mentored junior team members, enhancing their skills and promoting career development within the organization.
- Mastered essential tasks to enhance team productivity.
- Completed scheduled shifts consistently to support team operations. and remained available to work during coworker absences, holidays, and busy periods.
- Operated at various stations to maintain effective workflow and meet production targets. to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Maintained cleanliness in work areas to ensure safety and organization., organized, and safe to promote efficiency and team safety.
Education
No Degree - Nail Technology
High School Diploma
- Honoree of English
- Honoree of American History
Skills
Operations management
Strategic planning
Profit management
Process optimization
Employee development
Team management
Staff management
Leadership and team building
Customer relations
Employee training
Time management
Problem resolution
Collaborative mindset
Timeline
General Manager
Bojangles' Famous Chicken 'n Biscuits
09.2024 - CurrentRead More
General Manager
Bojangles' Famous Chicken 'n Biscuits
07.2023 - 09.2024Read More
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2022 - 07.2023Read More
Assistant General Manager
Bojangles' Famous Chicken 'n Biscuits
01.2021 - 01.2022Read More
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
07.2020 - 01.2021Read More
Team Member
Bojangles' Famous Chicken 'n Biscuits
01.2020 - 07.2020Read More
Team Member
Hardees Resturamt
01.2019 - 12.2019Read More
RCCC
No Degree from Nail Technology
Read More
A.L Brown High School
High School Diploma
Read More